Job Description
Job no: 528718
Brand: Finance, Procurement, Legal, Privacy, Property
Work type: Full time
Location: Queensland
Categories: Finance, Digital and Technology
Data Analyst & Engineer – World360 Rewards
About the Role
Join the team shaping how we capture, process, and visualise data for World360 Rewards—Flight Centre Travel Group's loyalty program.
You'll combine analytical expertise with technical data engineering skills: building the dashboards that tell our loyalty story while developing and maintaining the pipelines that power them. Working across Power BI, Databricks, and Salesforce, you'll ensure World360 Rewards data flows seamlessly from source to insight—equipping stakeholders with reliable, actionable intelligence to drive member value and program growth.
What You'll Do
Dashboard Development & Visualisation
Design, build, and maintain Power BI dashboards tracking program performance, member behaviour, and brand impact
Build and optimise data models using DAX to support efficient reporting and analysis
Implement row-level security and data governance controls
Create paginated reports for detailed operational and financial reporting requirements
Establish consistent design standards across the Loyalty team
Data Engineering & Pipeline Development
Design and maintain data pipelines in Databricks for extracting, transforming, and loading loyalty data
Implement star schema design patterns with fact and dimension tables
Build slowly changing dimensions (SCD Type 2), merge operations, and incremental load logic
Develop data quality monitoring, validation rules, and automated alerts for anomalies
Document data flows, transformations, dependencies, and business rules
Integration & Analytics
Extract and integrate data from Salesforce Loyalty Management and Data Cloud into the Databricks lakehouse
Build cross-platform integrations between Salesforce, booking systems, and enterprise data warehouse
Report on key metrics including member lifetime value, earn/redemption rates, acquisition, churn risk, and program ROI
Build revenue accrual tracking, monthly financial reconciliation reports, and executive dashboards
Support audit requirements and financial reporting compliance for loyalty program revenue recognition
Stakeholder Collaboration
Partner with the World360 Rewards team, brand leadership, and Global Leisure data team
Create technical and business-facing documentation to support system understanding
Communicate technical concepts effectively to non-technical audiences
Support UAT cycles and guide business users through system changes
What You'll Bring
Required
3-4 years of experience in a Data Analyst, Data Engineer, or BI Developer role
Strong proficiency in Power BI including dashboard design, Databricks, and data modelling
Hands-on experience with Databricks (or similar platforms) for pipeline development
Strong SQL skills for extraction, transformation, validation, and complex query optimisation
Experience with dimensional modelling, data warehouse design patterns, and slowly changing dimensions
Experience with Azure cloud services (Azure Data Factory, Microsoft Fabric, Azure DevOps)
Strong documentation skills and ability to translate business requirements into technical solutions
Demonstrated stakeholder management skills and ability to work collaboratively across teams
Added Advantage
Experience working with Salesforce data (Loyalty Management, Data Cloud, Sales/Service Cloud)
Background in loyalty programs, travel, or retail industries
Experience with Snowflake or similar cloud data platforms
Python or PySpark for data transformation
Familiarity with Git/version control for analytics code
Understanding of hash-based change detection and data versioning techniques
Experience supporting financial audit processes and compliance reporting
Microsoft Certified: Power BI Data Analyst Associate
Databricks Certified Data Engineer Associate
Why Join Us
From pipeline to dashboard, your work will directly influence how we understand, grow, and engage our member base. You'll be part of a team building something new—shaping the data architecture and reporting capabilities that will drive World360 Rewards forward.
What you'll Enjoy:
Salary: $120k Plus Super
️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We value you
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status.
Irreverence. Ownership. Egalitarianism.
#LI-BC1#LI-Onsite
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Applications close: 17 Feb 2026 E. Australia Standard Time
Brand: Finance, Procurement, Legal, Privacy, Property
Work type: Full time
Location: Queensland
Categories: Finance, Digital and Technology
Data Analyst & Engineer – World360 Rewards
About the Role
Join the team shaping how we capture, process, and visualise data for World360 Rewards—Flight Centre Travel Group's loyalty program.
You'll combine analytical expertise with technical data engineering skills: building the dashboards that tell our loyalty story while developing and maintaining the pipelines that power them. Working across Power BI, Databricks, and Salesforce, you'll ensure World360 Rewards data flows seamlessly from source to insight—equipping stakeholders with reliable, actionable intelligence to drive member value and program growth.
What You'll Do
Dashboard Development & Visualisation
Design, build, and maintain Power BI dashboards tracking program performance, member behaviour, and brand impact
Build and optimise data models using DAX to support efficient reporting and analysis
Implement row-level security and data governance controls
Create paginated reports for detailed operational and financial reporting requirements
Establish consistent design standards across the Loyalty team
Data Engineering & Pipeline Development
Design and maintain data pipelines in Databricks for extracting, transforming, and loading loyalty data
Implement star schema design patterns with fact and dimension tables
Build slowly changing dimensions (SCD Type 2), merge operations, and incremental load logic
Develop data quality monitoring, validation rules, and automated alerts for anomalies
Document data flows, transformations, dependencies, and business rules
Integration & Analytics
Extract and integrate data from Salesforce Loyalty Management and Data Cloud into the Databricks lakehouse
Build cross-platform integrations between Salesforce, booking systems, and enterprise data warehouse
Report on key metrics including member lifetime value, earn/redemption rates, acquisition, churn risk, and program ROI
Build revenue accrual tracking, monthly financial reconciliation reports, and executive dashboards
Support audit requirements and financial reporting compliance for loyalty program revenue recognition
Stakeholder Collaboration
Partner with the World360 Rewards team, brand leadership, and Global Leisure data team
Create technical and business-facing documentation to support system understanding
Communicate technical concepts effectively to non-technical audiences
Support UAT cycles and guide business users through system changes
What You'll Bring
Required
3-4 years of experience in a Data Analyst, Data Engineer, or BI Developer role
Strong proficiency in Power BI including dashboard design, Databricks, and data modelling
Hands-on experience with Databricks (or similar platforms) for pipeline development
Strong SQL skills for extraction, transformation, validation, and complex query optimisation
Experience with dimensional modelling, data warehouse design patterns, and slowly changing dimensions
Experience with Azure cloud services (Azure Data Factory, Microsoft Fabric, Azure DevOps)
Strong documentation skills and ability to translate business requirements into technical solutions
Demonstrated stakeholder management skills and ability to work collaboratively across teams
Added Advantage
Experience working with Salesforce data (Loyalty Management, Data Cloud, Sales/Service Cloud)
Background in loyalty programs, travel, or retail industries
Experience with Snowflake or similar cloud data platforms
Python or PySpark for data transformation
Familiarity with Git/version control for analytics code
Understanding of hash-based change detection and data versioning techniques
Experience supporting financial audit processes and compliance reporting
Microsoft Certified: Power BI Data Analyst Associate
Databricks Certified Data Engineer Associate
Why Join Us
From pipeline to dashboard, your work will directly influence how we understand, grow, and engage our member base. You'll be part of a team building something new—shaping the data architecture and reporting capabilities that will drive World360 Rewards forward.
What you'll Enjoy:
Salary: $120k Plus Super
️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We value you
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status.
Irreverence. Ownership. Egalitarianism.
#LI-BC1#LI-Onsite
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Applications close: 17 Feb 2026 E. Australia Standard Time
💡 Quick Summary
Seeking a career-building opportunity? The Data Analyst and Engineer- South Bank, QLD position is now open for candidates interested in the Bank Jobs sector. This role in Barakula offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
