Job Description
Job Description
• Should be able to work independently with minimal guidance.
• Should be able to adhere to quality SLAs that are defined.
• Manage weekly/monthly audit samples for specified customer transactions
• Facilitate Feedback/coaching for Tech/CSR quality & service improvement
• Track and maintain teams quality score, CSAT performance & compliance
• Impact reduction in quality defects and customer dis-satisfiers
• Initiate root cause analysis and generate reports and intelligence for the business
• Undertake process/quality improvement initiatives
• Ensure good calibration adherence
• Ensure individual targets and be a team player
• Should be able to work independently with minimal guidance.
• Should be able to adhere to quality SLAs that are defined.
• Manage weekly/monthly audit samples for specified customer transactions
• Facilitate Feedback/coaching for Tech/CSR quality & service improvement
• Track and maintain teams quality score, CSAT performance & compliance
• Impact reduction in quality defects and customer dis-satisfiers
• Initiate root cause analysis and generate reports and intelligence for the business
• Undertake process/quality improvement initiatives
• Ensure good calibration adherence
• Ensure individual targets and be a team player
💡 Quick Summary
Seeking a career-building opportunity? The Data Analyst position is now open for candidates interested in the Fresher Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.
