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Data Analytics | SAS |amp| SQL

Location: Bengaluru , Karnataka

Category: Customer Care Executive

Responsible for providing data analysis and insights for Retention/Engagement Marketing and Product teams.

Create accurate and timely analyses on a wide variety of areas including marketing offer operational performance, trend analysis, campaign performance and subscriber behavior and responses to marketing offers.

Additional responsibilities may include offer sizing, forecasting and developing and maintaining dashboards.

Using new analytical tools and enhancing existing ones where needed.

Providing insight into and develop new ideas and approaches to improve operational results.

Partner with cross functional teams such as Finance, Strategy and Customer Care to understand enterprise trends, competitive environment and their impacts on subscriber behavior and provide conclusions and recommendations to business owners.

Consolidate information and present to senior management in a clear and concise manner.

Required qualifications, capabilities, and skills

BS/BA/MS in an analytical field (e.g., Statistics, Applied Mathematics, Computer Science, Finance) with 4-7 years of relevant work experience

Expert in SAS/SQL. Proficiency with programming languages such as R/Python is preferred

Working knowledge of advanced statistical concepts (essential) and machine learning techniques (Nice to have)

Experience with manipulating large and complex databases and developing appropriate data models to evaluate and solve business problems

Excellent communication skills including an ability to communicate and work effectively with business managers and diverse cross-functional groups

Ability to accommodate change and adapt accordingly

Understanding of credit card P&L is preferred

Preferred qualifications, capabilities, and skills

Experience in summarizing data and building presentations using Powerpoint

Proficiency in standard MS Office applications

Have participated or led data analysis in highly complex business problems

Have developed executive level presentations that identify business trends, operational successes and opportunities based on transactional data

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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