Job Description
As a manager of the Process Improvement and Quality Team, you will be responsible for managing a team of analyst owning key areas within the Controls framework of Marketing Analytics. You will focus on improving processes, managing risk, and ensuring the soundness of Chase’s Marketing and Communications, working across various methods of identifying target audiences and executing Marketing and Audience Management strategies. Becoming educated about the goals and methods involved in the marketing campaigns supported will be necessary, simultaneous work on multiple projects will be common, and strong partnership
Job responsibilities
Manage resources with regular communications, support, feedback, and performance guidance.
Ensure accuracy of work and avoid customer impacts by maintaining a control-oriented work environment and promote a culture of collaboration across work site
Able to manage shifting priorities and motivate and manage teams against aggressive deadlines.
Manage capacity planning, execution and reporting across multiple projects/initiatives in alignment with Business needs
Review SAS and Unix code and modifications for ongoing marketing campaigns to verify accuracy and efficacy of changes & Recommend ongoing process improvements to the audience targeting execution t
Independently manage functional initiatives requests and special projects as assigned.
Partner with Global Functional Leaders to manage individual needs of the analyst
Required qualifications, capabilities, and skills
7+ years’ experience in developing/reviewing Base SAS codes for manipulating large amounts of data and creating reports, as well as traditional SAS data step programming & SQL database querying (Oracle/Teradata). Must have Unix KSH script experience
5+ years of experience in team management in all aspects such as performance management, capacity management, recruiting efforts and working with global partners
Prior experience working in the Quality Assurance Domain & exposure or prior knowledge of reporting and automation tools like Tableau and Alteryx
Demonstrated experience with project management, process improvement, and/or risk control.
Strong technical documentation skills & analytical skills demonstrated by previous work experience
Knowledge of applicable data privacy practices, laws, and regulations in US banking /finance domain
Proficiency with Microsoft office is required, and advanced Microsoft Excel knowledge is desired.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
Job responsibilities
Manage resources with regular communications, support, feedback, and performance guidance.
Ensure accuracy of work and avoid customer impacts by maintaining a control-oriented work environment and promote a culture of collaboration across work site
Able to manage shifting priorities and motivate and manage teams against aggressive deadlines.
Manage capacity planning, execution and reporting across multiple projects/initiatives in alignment with Business needs
Review SAS and Unix code and modifications for ongoing marketing campaigns to verify accuracy and efficacy of changes & Recommend ongoing process improvements to the audience targeting execution t
Independently manage functional initiatives requests and special projects as assigned.
Partner with Global Functional Leaders to manage individual needs of the analyst
Required qualifications, capabilities, and skills
7+ years’ experience in developing/reviewing Base SAS codes for manipulating large amounts of data and creating reports, as well as traditional SAS data step programming & SQL database querying (Oracle/Teradata). Must have Unix KSH script experience
5+ years of experience in team management in all aspects such as performance management, capacity management, recruiting efforts and working with global partners
Prior experience working in the Quality Assurance Domain & exposure or prior knowledge of reporting and automation tools like Tableau and Alteryx
Demonstrated experience with project management, process improvement, and/or risk control.
Strong technical documentation skills & analytical skills demonstrated by previous work experience
Knowledge of applicable data privacy practices, laws, and regulations in US banking /finance domain
Proficiency with Microsoft office is required, and advanced Microsoft Excel knowledge is desired.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
💡 Quick Summary
Seeking a career-building opportunity? The Data Analytics| Sr Associate |SQL |SAS Quality position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
