Job Description
About the Role
We are expanding our Data Center management team in India and are seeking a Subject Matter Expert to join Amazon Data Services India Private Limited (ADSIPL).
This role will provide a central point of ownership and accountability for the overall 'hands-on' management of our Data Centers in India, ensuring the operation and maintenance of critical infrastructure supporting IT operations within the Indian Data Center space.
Key Responsibilities:
Operations and Maintenance:
Ownership of all Data Center changes, events, incidents, and problems from beginning to end, including investigation, root cause analysis, and follow-up resolution actions.
Responsible for ensuring maintenance and repairs of Data Centers (Electrical, Mechanical, Fire Suppression Systems) are planned and executed to the best interest of the business.
Asset and Inventory management.
Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and technical documentation.
Ensure standardization and consistency with best-in-class operating practices (Technical Writing Skills and Automation).
Develop and deliver regular engineering reports and ensure adherence to contracted deliverables, including SLAs and KPIs.
Providing hands-on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits, etc.).
Oversee technical compliance auditing and the effective and timely close out of corrective action plans.
Incident and Emergency Response:
Managing information flow during incidents while providing regular updates to management.
Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management.
About the Team
You'll be working with highly technical Data Center teams, including cross-functional ones looking after various aspects of a data center, to maintain 100% uptime for our customers.
BASIC QUALIFICATIONS:
At least two years of experience in Data Center operations and on-call support for Data Center facilities.
Degree in an Engineering field (Electrical, Mechanical, Industrial, Instrumentation).
An excellent understanding of mission-critical systems (Data Centers, Hospitals, Power plants, military facilities, etc.).
The ability to solve problems at their root, stepping back to understand the broader context.
Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.
Ability to prioritize in complex, fast-paced environments.
PREFERRED QUALIFICATIONS:
An excellent understanding of Electrical systems in critical Data Center operations (utility substation feeds, transformers, switchgear, VFI Class UPS, DRUPS, PDUs, ATS, STS, SLA/VRLA batteries and associated systems, diesel/gas turbine generators and related fuel systems, Surge Suppression, Active Harmonic Filtering, battery monitoring systems, branch circuit monitoring systems, SCADA systems).
An excellent understanding of Mechanical systems in critical Data Center operations (CRAC/CRAHs/AHUs, chillers, cooling towers, storage tanks, chemical systems, heat exchangers, piping systems, pumps, valves, duct systems, fans, dampers).
An excellent understanding of other facilities systems used in Data Centers and Mission critical facilities (fire detection and suppression systems, plumbing and drainage systems, Building Monitoring Systems, automatic control systems).
An excellent understanding of design, procurement, suitability of application, testing, and commissioning.
Certifications/Accreditations that will be viewed positively: PMP; Prince2; ITIL v2/3; BICSI; ASHRAE, CDCP/S/E or equivalent.
We are expanding our Data Center management team in India and are seeking a Subject Matter Expert to join Amazon Data Services India Private Limited (ADSIPL).
This role will provide a central point of ownership and accountability for the overall 'hands-on' management of our Data Centers in India, ensuring the operation and maintenance of critical infrastructure supporting IT operations within the Indian Data Center space.
Key Responsibilities:
Operations and Maintenance:
Ownership of all Data Center changes, events, incidents, and problems from beginning to end, including investigation, root cause analysis, and follow-up resolution actions.
Responsible for ensuring maintenance and repairs of Data Centers (Electrical, Mechanical, Fire Suppression Systems) are planned and executed to the best interest of the business.
Asset and Inventory management.
Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and technical documentation.
Ensure standardization and consistency with best-in-class operating practices (Technical Writing Skills and Automation).
Develop and deliver regular engineering reports and ensure adherence to contracted deliverables, including SLAs and KPIs.
Providing hands-on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits, etc.).
Oversee technical compliance auditing and the effective and timely close out of corrective action plans.
Incident and Emergency Response:
Managing information flow during incidents while providing regular updates to management.
Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management.
About the Team
You'll be working with highly technical Data Center teams, including cross-functional ones looking after various aspects of a data center, to maintain 100% uptime for our customers.
BASIC QUALIFICATIONS:
At least two years of experience in Data Center operations and on-call support for Data Center facilities.
Degree in an Engineering field (Electrical, Mechanical, Industrial, Instrumentation).
An excellent understanding of mission-critical systems (Data Centers, Hospitals, Power plants, military facilities, etc.).
The ability to solve problems at their root, stepping back to understand the broader context.
Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.
Ability to prioritize in complex, fast-paced environments.
PREFERRED QUALIFICATIONS:
An excellent understanding of Electrical systems in critical Data Center operations (utility substation feeds, transformers, switchgear, VFI Class UPS, DRUPS, PDUs, ATS, STS, SLA/VRLA batteries and associated systems, diesel/gas turbine generators and related fuel systems, Surge Suppression, Active Harmonic Filtering, battery monitoring systems, branch circuit monitoring systems, SCADA systems).
An excellent understanding of Mechanical systems in critical Data Center operations (CRAC/CRAHs/AHUs, chillers, cooling towers, storage tanks, chemical systems, heat exchangers, piping systems, pumps, valves, duct systems, fans, dampers).
An excellent understanding of other facilities systems used in Data Centers and Mission critical facilities (fire detection and suppression systems, plumbing and drainage systems, Building Monitoring Systems, automatic control systems).
An excellent understanding of design, procurement, suitability of application, testing, and commissioning.
Certifications/Accreditations that will be viewed positively: PMP; Prince2; ITIL v2/3; BICSI; ASHRAE, CDCP/S/E or equivalent.
💡 Quick Summary
Seeking a career-building opportunity? The Data Centre Engineering Operations, BOM DCEO position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.