Job Description
Job Description
Need to get the pre-defined quality evaluations for Webchat, Voice & Emails.
2. Feedback to be given to CSE's for QE done on the previous day. All shifts to be covered.
3. Immediate feedback to be given to CSE's who score low quality score and fatals.
4. Evaluate at least 30% of escalations to TL / Mgr received during the previous day. Agents who have given more than 3 escalations in a month/repetitive escalations all calls to be evaluated for those agents and an MIS to be shared.
5. Weekly call with QA, Trainer & client.
6. Evaluation of low scorers to identify their weekly improvement and need for refreshers
7. Share action plan with supervisory team of Aegis and TALIC along with responsibility, timeline etc
8. Share delivery against action plan along with results if any.
+. Weekly or bi-weekly sessions, call calibration exercise of 2 good calls and 2 bad calls. All CSE's to be covered in the exercise.
Evaluate at least 10% of angry customers and 10% of...
Need to get the pre-defined quality evaluations for Webchat, Voice & Emails.
2. Feedback to be given to CSE's for QE done on the previous day. All shifts to be covered.
3. Immediate feedback to be given to CSE's who score low quality score and fatals.
4. Evaluate at least 30% of escalations to TL / Mgr received during the previous day. Agents who have given more than 3 escalations in a month/repetitive escalations all calls to be evaluated for those agents and an MIS to be shared.
5. Weekly call with QA, Trainer & client.
6. Evaluation of low scorers to identify their weekly improvement and need for refreshers
7. Share action plan with supervisory team of Aegis and TALIC along with responsibility, timeline etc
8. Share delivery against action plan along with results if any.
+. Weekly or bi-weekly sessions, call calibration exercise of 2 good calls and 2 bad calls. All CSE's to be covered in the exercise.
Evaluate at least 10% of angry customers and 10% of...
💡 Quick Summary
Seeking a career-building opportunity? The Data Entry 2026| Apply Online Part Time Work position is now open for candidates interested in the Domestic BPO Jobs sector. This role in Dausa offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Domestic BPO Jobs is a plus.
