Data Entry Analyst (Ahmedabad)

Your potential has a place here with TTEC’s award-winning employment experience. As a Specialist – Workforce Management – Data Entry Analyst - Onsite in Goregaon, Mumbai. You’ll be a part of bringing humanity to business. #experienceTTEC Job Summary The Workforce Management (WFM) Data Entry Analyst I supports daily workforce operations by accurately entering and maintaining schedule, attendance, and exception data in the WFM system. This role is critical to ensuring data accuracy for reporting, payroll alignment, and line adherence tracking. The Data Entry Analyst I position focuses on high-volume, detail-oriented data entry while following established rules, processes, and coding standards. This role works closely with WFM, Real-Time, and Operations teams to ensure workforce data reflects actual agent activity. Key Responsibilities Workforce Data Entry & Maintenance Accurately enter and update agent schedule exceptions such as PTO, absenteeism, tardiness, training, meetings, VTO, and other offline activities Ensure all entries are applied to the correct agent, date, and time interval Validate data prior to publishing schedules or reporting Schedule & Attendance Support Support daily attendance and schedule alignment by maintaining accurate exception records Correct data discrepancies based on approved documentation or requests Assist with reconciliation between WFM systems and timekeeping tools when required Data Accuracy & Compliance Follow established WFM policies, playbooks, and exception coding guidelines Ensure all data entries meet accuracy and timeliness standards Escalate unclear or conflicting requests to WFM leadership Reporting & Operational Support Assist with daily and weekly attendance or exception reports Support audit requests by providing clean and accurate data Track recurring data issues and flag trends for review Continuous Improvement Identify opportunities to reduce manual errors or rework Support process improvements by following