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. Customer satisfaction . Customer retention Customers . Maintain good working relationships, Co-ordination, and communication Warehouse Manager . Assist to meet performance targets . Together with warehouse manager participate in problem solving and trouble shoot process improvement process Vender (warehouse provider, suppliers) . Ensure all service provided meet DHL's requirement Ground handling . Ensure proper and correct data entry of parts/goods is done. Area Operations staff at all levels . Daily working process review, discussion Supervision of Operations . Organise appropriate shifts and manning levels to meet business requirements. . Ensure outbound stock is dispatched in system in the quickest, most efficient manner possible. . Ensure accurate data entry of all outbound shipments. Adherence to customer's SOP . Ensure that the SOPs are being followed and adhered to by warehouse. . Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed Safely and Quality Assurance . Ensure safe working practices and environment within the shift. . Participate in DESC quality policy and initiatives e.g. ISO accreditation. Skills . Software skills (Word, Excel, PowerPoint, etc.) . Communication skills (English/Local Language), spoken and written . WMS (Warehouse Management System) skills . Minimum 2 years Warehousing experience, Minimum 1 year in SPL environment, . Minimum 2 years experience in working on Warehouse Management Systems/ERP module like SAP, Oracle, etc . Minimum 3 years experience in working and accomplishing tasks within a cross-functional/matrix type organization Bachelors Degree level
2.00-5.00 Years