Job Description
Summary
As a Data Entry Specialist, you will have a significant impact on our overall customer experience and satisfaction levels for day-to-day payment processing service delivery. You will utilize strong data entry and attention to detail skills to process payment requests for the products they support. In doing so, you will be required to achieve several key performance indicators in adherence of the production payment processing operations such as service levels, manual data entry quality error rate, productivity, quality, and response/resolution time. You will be required to foster strong relationships with both customers and internal teams alike to facilitate solutions or meet urgent customer timelines.
Department:- Data Entry executive
Salary:- 1+k
Mandatory
Skills
0-1.5yrs+
Experience
Aptitude
Decent
Communication Skills
Other
Traits
Organized
High
Energy
Maturity
(when to escalate, when to speak harsh, etc.)
Optional
Preference
MS Excel
Knowledge
Jewellery/eCom
Background
Responsibilities
Order
Management
Jewelry
Vendor Coordination
CRM
Updates
Escalation
Handling
Delay
Management
Troubleshooting
real-time issues- in case identify issue in in-transit products
Test
Aptitude
Test
Written
Email Test
Responsibilities
Enters customer payment level data from e-mailed forms.
Enters data in accordance with data entry timelines. Adheres to data entry productivity standards.
Ensures that all required payment information, to be data entered in internal data systems, is complete. Updates existing data as required.
Suggest methods to improve process flow, efficiency, and service experience to both internal stakeholders and external customers
Adheres to standard operating procedures and onboarding documentation is adhered to and updated as needed
Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
Comply with data integrity and security policies
Manages to productivity metrics and goals
Actively contributes to knowledge management.
Strong ability to communicate with team and management both written and verbally.
Other duties as assigned
Requirements
2+ years of recent data entry experience
Excellent word processing/data entry accuracy with a solid understanding of Microsoft Office
Demonstrate computer skills including word processing, spreadsheets, and databases systems.
Demonstrates ability to manage data confidentiality and follow security practices
Proven ability to build strong customer relationships and navigate difficult interactions/escalations
Ability to independently deal with high-volume workload; neatness and accuracy of work; flexibility and professional attitude in performing a variety of duties with shifting demands and priorities; excellent organizational skills.
Strong work ethic with a positive, team player mentality
Excellent knowledge of correct spelling, grammar and punctuation
Remarkable interpersonal, verbal, and written communication skills
As a Data Entry Specialist, you will have a significant impact on our overall customer experience and satisfaction levels for day-to-day payment processing service delivery. You will utilize strong data entry and attention to detail skills to process payment requests for the products they support. In doing so, you will be required to achieve several key performance indicators in adherence of the production payment processing operations such as service levels, manual data entry quality error rate, productivity, quality, and response/resolution time. You will be required to foster strong relationships with both customers and internal teams alike to facilitate solutions or meet urgent customer timelines.
Department:- Data Entry executive
Salary:- 1+k
Mandatory
Skills
0-1.5yrs+
Experience
Aptitude
Decent
Communication Skills
Other
Traits
Organized
High
Energy
Maturity
(when to escalate, when to speak harsh, etc.)
Optional
Preference
MS Excel
Knowledge
Jewellery/eCom
Background
Responsibilities
Order
Management
Jewelry
Vendor Coordination
CRM
Updates
Escalation
Handling
Delay
Management
Troubleshooting
real-time issues- in case identify issue in in-transit products
Test
Aptitude
Test
Written
Email Test
Responsibilities
Enters customer payment level data from e-mailed forms.
Enters data in accordance with data entry timelines. Adheres to data entry productivity standards.
Ensures that all required payment information, to be data entered in internal data systems, is complete. Updates existing data as required.
Suggest methods to improve process flow, efficiency, and service experience to both internal stakeholders and external customers
Adheres to standard operating procedures and onboarding documentation is adhered to and updated as needed
Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
Comply with data integrity and security policies
Manages to productivity metrics and goals
Actively contributes to knowledge management.
Strong ability to communicate with team and management both written and verbally.
Other duties as assigned
Requirements
2+ years of recent data entry experience
Excellent word processing/data entry accuracy with a solid understanding of Microsoft Office
Demonstrate computer skills including word processing, spreadsheets, and databases systems.
Demonstrates ability to manage data confidentiality and follow security practices
Proven ability to build strong customer relationships and navigate difficult interactions/escalations
Ability to independently deal with high-volume workload; neatness and accuracy of work; flexibility and professional attitude in performing a variety of duties with shifting demands and priorities; excellent organizational skills.
Strong work ethic with a positive, team player mentality
Excellent knowledge of correct spelling, grammar and punctuation
Remarkable interpersonal, verbal, and written communication skills
💡 Quick Summary
Seeking a career-building opportunity? The Data Entry Specialist position is now open for candidates interested in the Customer Care Executive sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
