Data Input Co-ordinator

Full job description

About PJH

Since 1+72 we have sourced and supplied bathrooms, appliances, sinks and taps to our customers throughout the UK, from large multi-site retailers to independent retailers and house builders.

PJH is part of the Globe Union group of companies with offices in 7 countries, across 3 continents, we benefit from support across all areas of the business which adds further strength and expertise to our already strong set of skills.

Together we’re better

Our brand is far more than just a logo and a few colours, it represents who we are, what we stand for and how we’re different to other companies. And the biggest part of our brand is our people. Whether answering phones, delivering orders, making sales or even the first person our guests see when they walk through the door, our brand will affect your job and how you do it.

We believe that working together with our colleagues makes our working environment a happier and more productive place to be, and working together with our customers builds stronger partnerships, strengthens sales, and allows us to grow together and improve our potential.

Together we’re happier

We want to be better for the people who make us better every day. That’s why as a member of the PJH team you can enjoy a wide range of benefits:

· All employees receive a minimum of 22 days holiday entitlement (pro rata) excluding bank holidays

· You can buy up to 5 additional holidays a year (as long as it doesn’t exceed 30 days in total)

· Additional holidays are accrued based on length of service

· All employees receive an extra day off for their birthday

· Pension through our partnership with AVIVA.

· Death in Service Benefit

· Christmas gift voucher

· You can get bathroom and appliance products at cost price

· Your friends and family can get bathroom and appliance products at trade price

· Contributory healthcare scheme through our partnership with Sovereign Healthcare

· Cycle to work scheme

· PJH “Get Togethers” with your team with prizes up for grabs and a business update from the CEO

The role

Job Title: Data Input Co-Ordinator

Location: Worcester

Reporting To: Contract Data Input Team Leader

Shift Pattern: Monday – Friday

Main Purpose:

This role is within our Contract division managing the customer experience within the contracts channel from order through to plot completion on installing new appliances into “New Builds”. Liaising with all relevant departments within PJH to deliver first time completions.

Key Responsibilities

Always provide an excellent level of customer service

Inputting orders and call offs received

Collate and input all forecast information

Liaising with site agents, quantity surveyors and buyers to obtain correct information

Liaising with our Customer Service and Installations Departments to give the best possible service

Perform any other duties as reasonably requested

Essential Skills and Experience

Excellent customer service skills

Team player with strong communication skills

Strong Excel and system skills

Ability to adhere to strict deadlines

Excellent attention to detail

Good and accurate keyboard skills

Desirable Skills and Experience

Basic knowledge of Kitchen appliances

The ability to deal with multiple stakeholders

Job Types: Full-time, Permanent

Benefits:

Additional leave

Bereavement leave

Company events

Company pension

Cycle to work scheme

Employee discount

Enhanced maternity leave

Enhanced paternity leave

Gym membership

Health & wellbeing programme

Life insurance

On-site parking

Referral programme

Sick pay

Schedule:

Monday to Friday

No weekends

Experience:

Customer service: 1 year (preferred)

Work Location: In person