Job Description
Atlan
Technical Support Specialist
Atlan • via Instahyre
Full–time
No Degree Mentioned
Apply on Instahyre
Job description
Responsibilities:
• Take ownership of customer issues and follow up on the status of problems with respective workgroups on behalf of the end customer.
• Never be satisfied when it comes to solving a customer problem - get into the root-cause identification by analyzing cascaded symptoms and prevent similar issues from reoccurring.
• Proactively take calls and manage service levels and abandon rates during business-critical needs. Address urgent issues quickly, work within, and measure against customer SLAs.
• Handle major incidents by coordinating with multiple teams.
• Take ownership of technical issues by working closely with developers to resolve more complicated problems.
• Work closely with the CS and Engineering team to enhance the quality of existing products.
• Use logs, metrics, and alerts to gauge the health of the system, and debug when issues hit the platform or the product.
• Craft well-written, user-facing communication, and documentation.
• Translate user feedback and needs to well-scoped requirements, and collaborate with our engineering team to deliver them internally.
• Build processes to scale customer support including ticketing management, SLAs, workflows, and more.
• Own the product documentation & training content, and craft well-written user-facing communications and documentation.
• Train and mentor new team members as we scale our Customer Happiness function.
Requirements:
• You are experienced as a data practitioner and/or have operated in a B2B SaaS organization, and you're now looking to expand your horizons and build product-led growth with deep user empathy.
• You understand data and software markets, products, and businesses. Familiarity with the modern data stack across ETL, storage, BI, and everything in between, with a demonstrated ability to stay up to date with new developments, is a plus.
• Proven ability to troubleshoot software, understand customer requirements & workflow, and resolve more advanced issues while working within escalation procedures.
• A high rate of learning, natural curiosity, and eagerness to debate opinions to find the truth. Previously demonstrated an aptitude for partnering with internal or external stakeholders across geographies.
• Logging and keeping records of various issues to help the team prioritize fixes and automation, along with measuring product quality.
• Excellent problem-solving, documenting troubleshooting, and problem-resolution steps.
• Good to have an understanding of at least one of the programming languages (PHP, Java, Python).
• Operational support experience - the ability to capture the user environment during troubleshooting & work towards speedy and accurate resolutions for client issues.
Report this listing
Atlan
Glassdoor
4/5
163 reviews
AmbitionBox
4/5
38 reviews
atlan.com
More jobs at Atlan
See web results for Atlan
M
Market Execel Private Limited
Data Operator
Market Execel Private Limited • via Job Hai
25 days ago
₹15K–₹45K a month
Full–time
No Degree Mentioned
Apply directly on Job Hai
Apply on Post Job
Apply directly on Jobs Samyak
Apply on Nexjob.com
Job description
• Enter, maintain & organize data in a computer
• Handle day to day office activities
• Answer phone calls and manage emails
• Use different video editing software to edit videos from scratch
• Prepare rough and final cuts
• Create and edit videos for various digital campaigns
• It is a Full Time Back Office / Data Entry job for candidates with 0 - 1 years of experience.
More about this Data Operator job
Please go through the FAQs to get all answers related to the given Data Operator job
• What is the eligibility criteria to apply for this Data Operator job?
Ans: The candidate should be All Education levels and above with 0 - 1 years of experience of experience
• How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹45000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
• How many working days are there for this Data Operator job?
Ans: This Data Operator job will have 5 working days.
• Are there any charges applicable while applying or joining this Data Operator job?
Ans: No, there is no fee applicable for applying this Data Operator job and during the employment with the company, i.e., MARKET EXECEL PRIVATE LIMITED.
• Is it a work from home job?
Ans: Yes, it’s a work from home job and can be done online.
• How many openings are there for this Data Operator role?
Ans: There is an immediate opening of 8 Data Operator at MARKET EXECEL PRIVATE LIMITED
• Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
• What are the timings of this Data Operator job?
Ans: This Data Operator job has 0+:00 AM - 06:00 PM timing
Technical Support Specialist
Atlan • via Instahyre
Full–time
No Degree Mentioned
Apply on Instahyre
Job description
Responsibilities:
• Take ownership of customer issues and follow up on the status of problems with respective workgroups on behalf of the end customer.
• Never be satisfied when it comes to solving a customer problem - get into the root-cause identification by analyzing cascaded symptoms and prevent similar issues from reoccurring.
• Proactively take calls and manage service levels and abandon rates during business-critical needs. Address urgent issues quickly, work within, and measure against customer SLAs.
• Handle major incidents by coordinating with multiple teams.
• Take ownership of technical issues by working closely with developers to resolve more complicated problems.
• Work closely with the CS and Engineering team to enhance the quality of existing products.
• Use logs, metrics, and alerts to gauge the health of the system, and debug when issues hit the platform or the product.
• Craft well-written, user-facing communication, and documentation.
• Translate user feedback and needs to well-scoped requirements, and collaborate with our engineering team to deliver them internally.
• Build processes to scale customer support including ticketing management, SLAs, workflows, and more.
• Own the product documentation & training content, and craft well-written user-facing communications and documentation.
• Train and mentor new team members as we scale our Customer Happiness function.
Requirements:
• You are experienced as a data practitioner and/or have operated in a B2B SaaS organization, and you're now looking to expand your horizons and build product-led growth with deep user empathy.
• You understand data and software markets, products, and businesses. Familiarity with the modern data stack across ETL, storage, BI, and everything in between, with a demonstrated ability to stay up to date with new developments, is a plus.
• Proven ability to troubleshoot software, understand customer requirements & workflow, and resolve more advanced issues while working within escalation procedures.
• A high rate of learning, natural curiosity, and eagerness to debate opinions to find the truth. Previously demonstrated an aptitude for partnering with internal or external stakeholders across geographies.
• Logging and keeping records of various issues to help the team prioritize fixes and automation, along with measuring product quality.
• Excellent problem-solving, documenting troubleshooting, and problem-resolution steps.
• Good to have an understanding of at least one of the programming languages (PHP, Java, Python).
• Operational support experience - the ability to capture the user environment during troubleshooting & work towards speedy and accurate resolutions for client issues.
Report this listing
Atlan
Glassdoor
4/5
163 reviews
AmbitionBox
4/5
38 reviews
atlan.com
More jobs at Atlan
See web results for Atlan
M
Market Execel Private Limited
Data Operator
Market Execel Private Limited • via Job Hai
25 days ago
₹15K–₹45K a month
Full–time
No Degree Mentioned
Apply directly on Job Hai
Apply on Post Job
Apply directly on Jobs Samyak
Apply on Nexjob.com
Job description
• Enter, maintain & organize data in a computer
• Handle day to day office activities
• Answer phone calls and manage emails
• Use different video editing software to edit videos from scratch
• Prepare rough and final cuts
• Create and edit videos for various digital campaigns
• It is a Full Time Back Office / Data Entry job for candidates with 0 - 1 years of experience.
More about this Data Operator job
Please go through the FAQs to get all answers related to the given Data Operator job
• What is the eligibility criteria to apply for this Data Operator job?
Ans: The candidate should be All Education levels and above with 0 - 1 years of experience of experience
• How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹45000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
• How many working days are there for this Data Operator job?
Ans: This Data Operator job will have 5 working days.
• Are there any charges applicable while applying or joining this Data Operator job?
Ans: No, there is no fee applicable for applying this Data Operator job and during the employment with the company, i.e., MARKET EXECEL PRIVATE LIMITED.
• Is it a work from home job?
Ans: Yes, it’s a work from home job and can be done online.
• How many openings are there for this Data Operator role?
Ans: There is an immediate opening of 8 Data Operator at MARKET EXECEL PRIVATE LIMITED
• Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
• What are the timings of this Data Operator job?
Ans: This Data Operator job has 0+:00 AM - 06:00 PM timing
💡 Quick Summary
Seeking a career-building opportunity? The Data Operator position is now open for candidates interested in the Work from home Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.