Full–time
About Us Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs. How do we do it Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them. Overview Database administrator (DBA) will be the performance, integrity and security of a database. You'll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users. Job Responsibilities: Monitoring system performance and identifying problems that arise. Install and maintain the performance of database servers. Develop processes for optimizing database security. Set and maintain database standards. Install, tune, implement and upgrade DBMS installations Write and deploy MYSQL patches Upgrade and improve application schema and data upgrades Manage database access. Performance tuning of database systems. Install, upgrade, and manage database applications. Diagnose and troubleshoot database errors. Recommend and implement emerging database technologies. Create and manage database reports, visualizations, and dashboards. Create automation for repeating database tasks. Be available for on-call support as needed. Skills Required: A minimum of 3 years experience as a database administrators Strong and Proficiency in data manipulation languages, including MS SQL, Proficiency in data manipulation languages, including MS SQL, Advanced knowledge of database security, backup and recovery, and performance monitoring standards Understanding of relational and dimensional data modelling Strong mathematical and statistical knowledge Excellent written and verbal communication skills Impeccable attention to detail