Datacrawler internal Techn Location L UNITY

Job Description:Job Title- Service Management Analyst (Associate) Location- Pune MagarpattaRole Description: Profession:Service Operations TechnologyRole:Service Management AnalystCorporate Title:AssociateLocal Grade (if applicable):Role typically reports to:Technology Lead or one of the Specialist RolesRole Summary:TDI PB GY Services Operations provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.The primary application to support is: SKB (Sales Key Backend)The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management.The main tasks of the Service Management Analyst are monitoring and tracking activities, analyzing issues, supporting the resolution of issues and conflicts, and preparing reports and meetings. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilities Develop a good understanding of the activities required to execute Service Management functions.Follow all guidelines and controls for the relevant processes to ensure compliance and quality.Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area.Participate in regular meetings with stakeholders, prepare and document meetings, track progress.Collect, interpret, and respond to changes in production data, as appropriate.Track the implementation of resolution tasks.Provide regular and reliable reporting of relevant data to meet management requirements.Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations).Maintain an end-to-end view of the application and infrastructure landscape.Provide feedback and communicates results to stakeholders.Provide input and contribute in Service Management related audits.Engage with other Service Management groups to understand business requirementsPerform review of specifications.Collect, analyse