Job Description
DB IS Operations India- Senior Associate / Clearing and Settlement Analyst, AS
Position Overview
Job Title- Associate
Location- Bangalore
Role Description
• Successfully meeting process SLAs / productivity / quality as per the process standards.
• Get certified on all training levels of the process.
• Meet SLA's requirements as per the agreed Service Specifications
• Meet training targets to learn international tax concepts, Double taxation avoidance concept, Reclaim and Relief processes Abgeltungssteuer & Duplicate Tax voucher processing
• 100% completion of the assigned work with required quality and appropriate productivity
• Contact counterparts through mails / calls as per the process requirement for any clarifications.
• Performing quality checks as and when required.
• Understand the linkages between various Tax Services Processes
• Strive for process improvements.
• Responsiveness to feedback provided by Trainers / Team Leaders
• Maintaining a professional approach to work at all times, providing prompt and appropriate responses at all levels.
• Actively participate in the team meetings and other initiatives taken by the company.
• Following company rules and standard operating procedures.
• Adhering to all Security Policies and Procedures as per business requirements
• Maintaining MIS reports, analyse data by using various reporting / presenting tools.
• Active demonstration of the company values in behaviour and attitude
• Continually up-grading domain knowledge.
• Exhibiting discipline on a personal level as well as a professional level.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
• Analyzes business systems and functions assists in identifying client requirements and provides appropriate documentation for processes the position is responsible for
• Manage SLA's as per agreed Service specifications
• Ensure defects are under check and agreed level of accuracies are being met by all processes.
• Ensure root cause analysis and continuous improvement plan is shared and discussed with team
• Ensure people are motivated to perform, regular one-on-one discussions with people are held and all people related concerns are resolved keeping employee motivation high
• Maintain attrition in team in line with company's attrition targets
• Stake holder management, ensure client's objective is prioritized.
• Coordinate with projects / Change Management team for all market driven, client driven changes. Ensure all changes are successfully absorbed with no service disruption
• Ensure all process documents are updated and necessary maintenance cycle is adhered.
• Ensure compliance under all audit's parameters / guidelines
• Supervises the development of scope of services and requirements definitions. Assigns, structures and supervises team deliverables to meet project schedules.
• Serves as technical resource for client(s) and / or staff. Analyzes, responds and resolves issues and assists in re-evaluating priorities.
• Recommends and / or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product
Position Overview
Job Title- Associate
Location- Bangalore
Role Description
• Successfully meeting process SLAs / productivity / quality as per the process standards.
• Get certified on all training levels of the process.
• Meet SLA's requirements as per the agreed Service Specifications
• Meet training targets to learn international tax concepts, Double taxation avoidance concept, Reclaim and Relief processes Abgeltungssteuer & Duplicate Tax voucher processing
• 100% completion of the assigned work with required quality and appropriate productivity
• Contact counterparts through mails / calls as per the process requirement for any clarifications.
• Performing quality checks as and when required.
• Understand the linkages between various Tax Services Processes
• Strive for process improvements.
• Responsiveness to feedback provided by Trainers / Team Leaders
• Maintaining a professional approach to work at all times, providing prompt and appropriate responses at all levels.
• Actively participate in the team meetings and other initiatives taken by the company.
• Following company rules and standard operating procedures.
• Adhering to all Security Policies and Procedures as per business requirements
• Maintaining MIS reports, analyse data by using various reporting / presenting tools.
• Active demonstration of the company values in behaviour and attitude
• Continually up-grading domain knowledge.
• Exhibiting discipline on a personal level as well as a professional level.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
• Analyzes business systems and functions assists in identifying client requirements and provides appropriate documentation for processes the position is responsible for
• Manage SLA's as per agreed Service specifications
• Ensure defects are under check and agreed level of accuracies are being met by all processes.
• Ensure root cause analysis and continuous improvement plan is shared and discussed with team
• Ensure people are motivated to perform, regular one-on-one discussions with people are held and all people related concerns are resolved keeping employee motivation high
• Maintain attrition in team in line with company's attrition targets
• Stake holder management, ensure client's objective is prioritized.
• Coordinate with projects / Change Management team for all market driven, client driven changes. Ensure all changes are successfully absorbed with no service disruption
• Ensure all process documents are updated and necessary maintenance cycle is adhered.
• Ensure compliance under all audit's parameters / guidelines
• Supervises the development of scope of services and requirements definitions. Assigns, structures and supervises team deliverables to meet project schedules.
• Serves as technical resource for client(s) and / or staff. Analyzes, responds and resolves issues and assists in re-evaluating priorities.
• Recommends and / or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product
💡 Quick Summary
Seeking a career-building opportunity? The DB IS Operations India| Senior Associate | Clearing and position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
