Job Description
Job : Operations
Primary Location : Asia-India-Bangalore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 06/Jul/2026, 2:48:01 AM
Unposting Date : 20/Jul/2026, 5:5+:00 PM
The Role Responsibilities
Group Standard Compliance Performance Objective
Managing risk and compliance as part of the role
Take personal responsibility for understanding the risk and compliance requirements of my role.
Understand and comply with applicable laws and regulations, the Groups policies, procedures and the Group Code of Conduct.
Effectively identify, escalate, mitigate and resolve risk and compliance matters.
Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with.
Operating Model Definition
Support Project / portfolio manager in driving operating model definition and implementation end-to-end
Support delivery of operational design outcomes, including:
Active collaboration with Regional Change Teams to ensure Release Operating Model design captures and caters for regional “must-have” requirements.
Development of process guidance and detailed work instructions to embed business processes into BAU at a user-level.
Delivery of key implementation artefacts, including cutover strategies, risk assessment papers and process governance papers.
Ensure all key change deliverables are thought through, understood across impacted stakeholder groups and implementable in BAU.
Support key change management outcomes
Business Impact Assessments, including qualitative and quantitative analysis (e.g. volume, touch time and FTE) to articulate target state impacts and change management responses.
Ensure identified impacts are addressed through business readiness plans, training, communications and engagement.
Manage and effectively engage key stakeholders across front office, middle office, operations, compliance, FCC and IT to deliver workstream outcomes.
Change Management
Develop / support development of change management strategy and approach in alignment with the assigned Programme, departmental and organizational goals.
Keep abreast of all change activities within the department and identify possible dependencies / impacts to the assigned programme.
Identify all stakeholders impacted by change management activities and deliverables.
Embed early into design and solution discussions to effectively engage and gather business impacts from relevant stakeholders.
Produce BIA report to qualify and quantify impacts, work with stakeholders to design solution / mitigation solution and work on effective communication of the Business Impact to the wider teams.
Define Business Readiness Plan items to mitigate impacts identified in the BIA, and manage implementation / closure of BRP items.
Create and socialize communication plans to keep stakeholders informed of ongoing and upcoming changes and the impacts thereof.
Create and deliver accurate and engaging communications materials to fulfil the communications plan across available channels (Bridge, email, briefing packs, media, etc).
Leverage on involvement from BIA and its mitigation / solution to effectively develop the appropriate training for impacted stakeholders.
Identify training needs, support training material development and Deliver training (where required).
Support impacted businesses with data and information to be able to adopt the change smoothly.
Build detailed knowledge of the change; act as a change champion on the ground to impacted functions throughout the implementation and during post-live support Adhere to the internal controls of the assigned programme through effective governance.
Represent the assigned programme in various GBO Governance Forums.
Improve on current existing change management framework as agile delivery, new ways of working, new ways of learning in the bank matures over time
Inculcate ‘best practices’ on the projects worked upon into Ways of Working with fellow Change and Delivery Managers to ensure cooperation and standardisation across the CC Delivery Platform/Programme.
Own the completion of Change risk assessments for the assigned program.
Stakeholder Management
Effectively manages relevant business stakeholders across the end-to-end Client Lifecycle, including Relationship Managers, Client Managers, Product Teams, IMO, CET, CLM Ops, FM Ops
CLDM Policy Implementation and Regulatory Implementation
Regional CLDM Change Delivery teams
Regional and Local Change Champions
CLDM Project Managers
T&I Delivery Teams
Business Analysts
Our Ideal Candidate
7 years hands-on experience in Change and Project Management.
High level of attention to detail (to identify variances and errors), patient, meticulous and logical in their work and capable of prioritising tasks.
Relevant experience in multiple phases of the project lifecycle, preferably with exposure to business project delivery roles.
Prior experience working on Projects either technical or business side would be highly advantageous.
Experience in working in both Waterfall and iterative (including Agile) delivery methodologies.
Strong stakeholder management skills with experience in managing various stakeholder groups.
Able to take ownership of issues / tasks and apply data management best practices.
Excellent verbal and written communication skills, including presentation skills.
Able to take ownership of issues / tasks and drive to completion.
Self-motivated and ability to prioritise and self-manage.
Strong people and team management experience preferred.
Ability to engage effectively with senior management.
Strong problem solving / analytical skills.
Experience in new ways of working.
Role Specific Technical Competencies
Change management
Communication
Credit knowledge
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Primary Location : Asia-India-Bangalore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 06/Jul/2026, 2:48:01 AM
Unposting Date : 20/Jul/2026, 5:5+:00 PM
The Role Responsibilities
Group Standard Compliance Performance Objective
Managing risk and compliance as part of the role
Take personal responsibility for understanding the risk and compliance requirements of my role.
Understand and comply with applicable laws and regulations, the Groups policies, procedures and the Group Code of Conduct.
Effectively identify, escalate, mitigate and resolve risk and compliance matters.
Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with.
Operating Model Definition
Support Project / portfolio manager in driving operating model definition and implementation end-to-end
Support delivery of operational design outcomes, including:
Active collaboration with Regional Change Teams to ensure Release Operating Model design captures and caters for regional “must-have” requirements.
Development of process guidance and detailed work instructions to embed business processes into BAU at a user-level.
Delivery of key implementation artefacts, including cutover strategies, risk assessment papers and process governance papers.
Ensure all key change deliverables are thought through, understood across impacted stakeholder groups and implementable in BAU.
Support key change management outcomes
Business Impact Assessments, including qualitative and quantitative analysis (e.g. volume, touch time and FTE) to articulate target state impacts and change management responses.
Ensure identified impacts are addressed through business readiness plans, training, communications and engagement.
Manage and effectively engage key stakeholders across front office, middle office, operations, compliance, FCC and IT to deliver workstream outcomes.
Change Management
Develop / support development of change management strategy and approach in alignment with the assigned Programme, departmental and organizational goals.
Keep abreast of all change activities within the department and identify possible dependencies / impacts to the assigned programme.
Identify all stakeholders impacted by change management activities and deliverables.
Embed early into design and solution discussions to effectively engage and gather business impacts from relevant stakeholders.
Produce BIA report to qualify and quantify impacts, work with stakeholders to design solution / mitigation solution and work on effective communication of the Business Impact to the wider teams.
Define Business Readiness Plan items to mitigate impacts identified in the BIA, and manage implementation / closure of BRP items.
Create and socialize communication plans to keep stakeholders informed of ongoing and upcoming changes and the impacts thereof.
Create and deliver accurate and engaging communications materials to fulfil the communications plan across available channels (Bridge, email, briefing packs, media, etc).
Leverage on involvement from BIA and its mitigation / solution to effectively develop the appropriate training for impacted stakeholders.
Identify training needs, support training material development and Deliver training (where required).
Support impacted businesses with data and information to be able to adopt the change smoothly.
Build detailed knowledge of the change; act as a change champion on the ground to impacted functions throughout the implementation and during post-live support Adhere to the internal controls of the assigned programme through effective governance.
Represent the assigned programme in various GBO Governance Forums.
Improve on current existing change management framework as agile delivery, new ways of working, new ways of learning in the bank matures over time
Inculcate ‘best practices’ on the projects worked upon into Ways of Working with fellow Change and Delivery Managers to ensure cooperation and standardisation across the CC Delivery Platform/Programme.
Own the completion of Change risk assessments for the assigned program.
Stakeholder Management
Effectively manages relevant business stakeholders across the end-to-end Client Lifecycle, including Relationship Managers, Client Managers, Product Teams, IMO, CET, CLM Ops, FM Ops
CLDM Policy Implementation and Regulatory Implementation
Regional CLDM Change Delivery teams
Regional and Local Change Champions
CLDM Project Managers
T&I Delivery Teams
Business Analysts
Our Ideal Candidate
7 years hands-on experience in Change and Project Management.
High level of attention to detail (to identify variances and errors), patient, meticulous and logical in their work and capable of prioritising tasks.
Relevant experience in multiple phases of the project lifecycle, preferably with exposure to business project delivery roles.
Prior experience working on Projects either technical or business side would be highly advantageous.
Experience in working in both Waterfall and iterative (including Agile) delivery methodologies.
Strong stakeholder management skills with experience in managing various stakeholder groups.
Able to take ownership of issues / tasks and apply data management best practices.
Excellent verbal and written communication skills, including presentation skills.
Able to take ownership of issues / tasks and drive to completion.
Self-motivated and ability to prioritise and self-manage.
Strong people and team management experience preferred.
Ability to engage effectively with senior management.
Strong problem solving / analytical skills.
Experience in new ways of working.
Role Specific Technical Competencies
Change management
Communication
Credit knowledge
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
💡 Quick Summary
Seeking a career-building opportunity? The Delivery Change Manager position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
