Delivery Head - BPO/KPO/ITES

Lead the Future of BPO Operations with rProcess, Mysuru!

Are you seeking a better quality of life while playing a transformational role? Here’s an opportunity to move to Mysuru!

rProcess seeks a dynamic and experienced Delivery head for our growing team at Mysore. Drive performance, optimize processes, and exceed client expectations.

rProcess is headquartered in Mysuru with 1500+ people across 4 centres delivering services in the

area of ML / AI annotation, market research and engineering services.

Job Description:

• Plan, deliver and execute project(s) and program(s)

• Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided

• Address performance issues across the client(s)/portfolio(s); create the operational approach and implement continuous improvement

• Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)

• Support the achievement of contract controllable targets and deliver efficiencies through standard processes and synergies

• Manage people utilization and capacity of delivery staff to optimize balance between cost and delivery targets

Job Qualification:

• Must have min 8-12 years of experience in business process outsourcing (BPO)

• Must have at least 5 years of experience in leadership role

• Proven experience in Non-Voice BPO operations. Experience in AI / ML annotation services is a plus

• Strong oral and written communication skills, with the ability to articulate clear ideas and strategies effectively

Apply now and be a part of our growth journey!

Email: recruitment@rprocess.in

Whatsapp: 888450+6+2