Job Description
Key Responsibilities -
• Lead TQ support for a new strategic offering, training as a Service for our clients
• Drive continuous improvement program across processes
• Analysis of utilization, efficiency and available data for the process
• Undertake detailed process improvement studies and up skills the team members
• Mentor Green Belt/Yellow Belt projects
• Drive culture of continuous improvement
• Provide Training and quality support, development of metrics and dashboards in line with customer requirements
• Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
• Ability to get out of the box ideas and Process Improvement Initiatives in the process
• Should drive Process Control & Compliance in addition to managing Audit requirements
• Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc.
• Excellent Transactional Quality Domain Knowledge
• Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role
• Strong Process Knowledge and Compliance to Multiple Audit Postures
Ensure consistency in training content effectiveness by defining and operationalizing a content evaluation framework for programs
STRATEGIC INPUTS / SKILLS REQUIRED -
• Expertise in Quality & Training domains
• Excellent command on Powerpoint presentation & excel
• Demonstrated success in Transactional Quality
• Exposure to different improvement frameworks like six sigma, lean
• Lead TQ support for a new strategic offering, training as a Service for our clients
• Drive continuous improvement program across processes
• Analysis of utilization, efficiency and available data for the process
• Undertake detailed process improvement studies and up skills the team members
• Mentor Green Belt/Yellow Belt projects
• Drive culture of continuous improvement
• Provide Training and quality support, development of metrics and dashboards in line with customer requirements
• Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
• Ability to get out of the box ideas and Process Improvement Initiatives in the process
• Should drive Process Control & Compliance in addition to managing Audit requirements
• Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc.
• Excellent Transactional Quality Domain Knowledge
• Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role
• Strong Process Knowledge and Compliance to Multiple Audit Postures
Ensure consistency in training content effectiveness by defining and operationalizing a content evaluation framework for programs
STRATEGIC INPUTS / SKILLS REQUIRED -
• Expertise in Quality & Training domains
• Excellent command on Powerpoint presentation & excel
• Demonstrated success in Transactional Quality
• Exposure to different improvement frameworks like six sigma, lean
💡 Quick Summary
Seeking a career-building opportunity? The Delivery Leader | BPO | Airline Domain position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.