Delivery Operations Team Lead

About The Role



Skill required: Order to Cash - Billing Processing



Designation: Delivery Operations Team Lead



Qualifications:BCom/Any Graduation



Years of Experience:7 to 11 years



What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Design the process and configure the technology to support the process of creating and issuing customer invoices that begin with the creation of an invoice and end with the issuance of an invoice and creation of a corresponding receivable.



What are we looking for?

Educational
QualificationsFinance or any Business-related course Others?At least 2 years related experience ?Written and spoken ability to communicate in English for Accenture interaction ?Previous accounting experience/studies in particular AR ?Must be a good team player?Responsibility and accuracy in the completion of received tasks?Ability to solve urgent matters and work under pressure?Flexibility, especially in the period of month/quarter/year-end closing?Reliable, proactive approach to entrusted tasks (thinking outside the box is a plus)?Experience with accounting systems?Microsoft Office skills?Client industry, SSC or BPO experience is a plusOthers Working Conditions Moderate to no travel depending on project involvementCyclical work shift including work hours at nightOvertime and On-Call may be requiredClient holidays are observed instead of Philippine or local holidays Price Management



Roles and Responsibilities: Responsible for the activities assigned by the OTC Team Lead. Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reportsEnsure timely sending of invoices to customers and completeness of supporting documents of the billing team.Act as first level of escalation validating the accuracy of billing data against sales order, customers purchase order, etc and immediately resolve any discrepancies notedMonitor team productivity and accuracy, identifying areas for improvement and implementing corrective actions.Understand and perform AR lead role. Assist AR processors with questions and problems related day to day transaction processing. Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC.Ability to provide assistance to the staffActively seeks opportunities for Continuous Improvement initiatives.Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.Escalates production issues to OTC Team Lead as appropriate.Ensures all work is performed in accordance with SLAs and metrics. Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period May be assigned complex activities depending upon business requirements

Qualification BCom,Any Graduation
Role: Operations Manager
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: Any Graduate, B.Com in Commerce
PG: Any Postgraduate