Deposit Operations Representative

Full job description

JOB SUMMARY

This position will provide support for the Bank’s Central Operations and Digital Banking related products and services while ensuring excellent customer services and support that is in compliance with Golden Bank, N.A. policies and procedures.

DUTIES

Perform Daily Large Item Review of Inclearing Checks

Reconcile Item Processing outages - Suspense Proof deposit items

Process deposit item adjustment from Chase

NCI images

Duplicated capture items

Encoding errors

Perform Bookkeeping mail and notice delivery duties.

Provide backup support for Chargeback and Return Items

Provide backup support for reconciling daily Cash – Teller

Knowledge of the Bank’s current digital banking products/services offering

Provide operational support, including troubleshooting and issue resolutions, for all digital banking solutions (ACH, Wires, Remote Deposit Capture, Merchant Card Processing, Bill Pay and Online/Mobile Banking)

Process business and consumer online banking enrollment including verification of owners and system setup

Assist in research of bill payment transactions using Master software application.

Review daily and monitor activity on the following reports:

Closed account report,

Teller file maintenance report

SilverLake Online Banking Report

Backoffice Report

Assist password reset and account reactivation for customers

Respond to Customer Service emails from online banking and bank website

Monitor NSF Returned items reports and OFAC reports from Master software application

Reconcile in house account

Contact Jack Henry support to resolve any Online/Mobile Banking or bill payment issues.

Communicate frequently and clearly with bank’s business units for sales and operational support

Quickly answer online customer inquiries via the phone in a friendly and courteous manner

Provide first call resolution while following strict procedures that meet compliance guidelines

Identify and offer customers the products and services they need and want to succeed financially

Operates as a team player.

Performs other duties and/or projects as assigned.

Regular and predictable attendance and punctuality