Deputy Branch Manager

Job Description - Deputy Branch Manager (RUR0003UA)

Job Description

Deputy Branch Manager - ( RUR0003UA )

Description

1. Account Opening & Maintenance:

ü Monitor the processes for account opening, account maintenance & account closure related formalities as per YBL process

ü Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.

ü Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)

ü Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required

ü Maintain strict vigilance on the quality of forms and documentation provided

ü Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.

2. Transactions Related:

ü Ensure all the counters are opened and staff is ready to service client’s atleast 15 minutes before the customer timings

ü Ensure proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer

ü Support the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e. internal /external concerning a transaction executed for a corporate client.

ü Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations

ü Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning

ü Ensure frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management