Deputy Global Infrastructure and Security Operations Leader

Job Role : Deputy Global Infrastructure and Security Operations Leader

Location

Willing to relocate to Pune, Coimbatore, or Bengaluru, with international impact. Hybrid/Remote with frequent travel to global time zones, on-call rotations.

Reporting Line

Reporting to the Director of Global Infrastructure & Security Operations at iMerit Technology, and works closely with the Chief Information Officer (CIO) & Chief Information Security Officer (CISO), Chief Technology Officer (CTO), Chief Delivery Officer, and Global Sales and Marketing (GSM), as well as the Chief Finance Officer.

Role Summary

As the Deputy Global Infrastructure & Security Operations Lead, you will serve as the right-hand to the Director of Global Infrastructure and Security Operations Lead at iMerit Technology, in delivering and maintaining mission-critical infrastructure services and enterprise security operations across diverse geographies and business units. You will combine strategic leadership with hands-on operational oversight of automation and infrastructure (networks, cloud, datacenter, endpoints, service delivery), global security operations (cybersecurity monitoring, incident response, threat intelligence, resilience), and large-scale service management. This role demands a seasoned infrastructure and security executive who can seamlessly integrate infrastructure reliability, scalability, security posture, business continuity and governance to support the enterprise’s global mission.

Key Responsibilities
• Modernize and drive new innovative solutions and industry best practices that help build efficiency and effectiveness of the IIS function in taking IIS automation and infrastructure to the next level.
• Co-develop and execute the global strategy and roadmap for infrastructure and security operations: including hybrid/multi-cloud architecture, global network fabric, datacenter operations, endpoint services, DevOps/SRE frameworks, security operations centre (SOC) enhancements, threat operations, incident response, and resilience.
• Provide leadership and oversight of the global infrastructure & security operations functions: managing engineering, operations, monitoring, incident management, vendor/partner ecosystems, service delivery, and security controls.
• Ensure global infrastructure environments (on-premises, private cloud, public cloud) are secure, resilient, high-performing, and aligned with business objectives.
• Collaborate with the CIO & CISO and the GRC team on risk management stakeholders to ensure that security operations (threat detection, incident response, vulnerability management, compliance, and access governance) are fully integrated with infrastructure operations.
• Drive continuous improvement of service delivery: establish and track global SLAs/OLAs, define metrics/KPIs, perform root-cause analysis and remediation, implement automation and operational excellence across infrastructure and security operations (e.g., infrastructure as code, security automation, configuration management).
• Lead and develop a globally distributed team of operations engineers, security analysts, service managers, and vendors/outsourcers—fostering a high-performance, globally conscious culture.
• Oversee global vendor/partner management: manage contracts, service levels, performance reviews, cost optimization, and sourcing strategies for infrastructure & security services.
• Ensure business continuity, disaster recovery, and incident preparedness across global operations by defining and testing recovery plans, coordinating pan-regional incident responses, and engaging in crisis management.
• Collaborate with architecture, engineering, production, and business teams to ensure infrastructure/security services enable business agility and innovation—not become the bottleneck.
• Manage budget and resources for global infrastructure & security operati