Job Description
Designation: Deputy Manager_BPO
Experience: 2 to 4 years experience as Deputy Manager in BPO Operations
Qualification- Any Graduate/HSC
Salary: ₹48,000 - ₹53,000 per month (Depending on experience)
Job Summary
· Customer orientation & customer first belief
· Analytical, logical, reasoning & numerical ability
· Ability to observe, analyze and give constructive feedback
· Extremely good oral & written communications skills
· Process orientation & Structured thinking
· Expertise in Excel & PowerPoint
Responsibilities and Duties
Effective performance planning for self and team, time management, conflict management and self organization.
Ensure exemplary employee experience at all times through quick redressal of open issues, employee concerns and feedback.
Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.
Seek opportunities to motivate and appreciate employees.
Foster an environment founded on high levels of ethics and integrity.
Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances.
Planning and Prioritization & Data Collection and analysis
Coaching and Feedback & Ability to manage and lead a team
Analysis and MIS/Reporting
Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict management
Customer/Client Interaction
Handle customer contacts regularly to stay up to date with the product and be available to provide support
Handle escalations for the team
Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues
Timely closure of all processes and other requirements for self and Team
Experience: 2 to 4 years experience as Deputy Manager in BPO Operations
Qualification- Any Graduate/HSC
Salary: ₹48,000 - ₹53,000 per month (Depending on experience)
Job Summary
· Customer orientation & customer first belief
· Analytical, logical, reasoning & numerical ability
· Ability to observe, analyze and give constructive feedback
· Extremely good oral & written communications skills
· Process orientation & Structured thinking
· Expertise in Excel & PowerPoint
Responsibilities and Duties
Effective performance planning for self and team, time management, conflict management and self organization.
Ensure exemplary employee experience at all times through quick redressal of open issues, employee concerns and feedback.
Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.
Seek opportunities to motivate and appreciate employees.
Foster an environment founded on high levels of ethics and integrity.
Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances.
Planning and Prioritization & Data Collection and analysis
Coaching and Feedback & Ability to manage and lead a team
Analysis and MIS/Reporting
Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict management
Customer/Client Interaction
Handle customer contacts regularly to stay up to date with the product and be available to provide support
Handle escalations for the team
Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues
Timely closure of all processes and other requirements for self and Team
💡 Quick Summary
Seeking a career-building opportunity? The Deputy Manager|BPO position is now open for candidates interested in the BPO Jobs sector. This role in Nagpur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
