Job Description
Monitor product usage and adoption to ensure customer success and ROI realization.
Gather customer feedback and suggest workflow improvements or process optimizations.
________________________________________
6. Documentation & Reporting
Maintain detailed records of customer issues, resolutions, and interactions in internal systems and relevant support portals.
Document recurring issues, solutions, and best practices for internal knowledge sharing.
Prepare reports on customer usage, challenges, and improvement opportunities.
________________________________________
Educational Qualifications
B.E. / B. Tech or M.E. / M. Tech in Mechanical Engineering or a related engineering discipline.
________________________________________
Required Skills & Competencies
Technical Skills
Strong knowledge of 2D CAD concepts and drafting standards.
Hands-on experience with BricsCAD (preferred) or similar CAD software such as AutoCAD, DraftSight, etc.
Understanding of engineering drawings, layers, blocks, dimensions, and annotations.
Basic knowledge of system hardware, OS compatibility, and software environments.
________________________________________
Soft Skills
Excellent communication and presentation skills for customer-facing interactions.
Strong problem-solving and analytical abilities.
Ability to explain technical concepts in a simple and business-relevant manner.
Customer-focused mindset with a proactive approach to support and engagement.
Willingness to travel to customer locations as required.
________________________________________
Experience (Preferred)
1–5 years of experience in CAD application support, design engineering, or technical pre/post-sales roles.
Experience working with B2B customers in engineering, manufacturing, or construction domains is an advantage.
________________________________________
Why Join Us
Opportunity to work with a globally recognized CAD solution like BricsCAD.
Exposure to diverse industries and real-world engineering applications.
Growth-oriented environment with opportunities to build both technical and customer-facing expertise.
Be part of a dynamic team focused on innovation, customer success, and long-term partnerships
Job Types: Full-time, Permanent
Gather customer feedback and suggest workflow improvements or process optimizations.
________________________________________
6. Documentation & Reporting
Maintain detailed records of customer issues, resolutions, and interactions in internal systems and relevant support portals.
Document recurring issues, solutions, and best practices for internal knowledge sharing.
Prepare reports on customer usage, challenges, and improvement opportunities.
________________________________________
Educational Qualifications
B.E. / B. Tech or M.E. / M. Tech in Mechanical Engineering or a related engineering discipline.
________________________________________
Required Skills & Competencies
Technical Skills
Strong knowledge of 2D CAD concepts and drafting standards.
Hands-on experience with BricsCAD (preferred) or similar CAD software such as AutoCAD, DraftSight, etc.
Understanding of engineering drawings, layers, blocks, dimensions, and annotations.
Basic knowledge of system hardware, OS compatibility, and software environments.
________________________________________
Soft Skills
Excellent communication and presentation skills for customer-facing interactions.
Strong problem-solving and analytical abilities.
Ability to explain technical concepts in a simple and business-relevant manner.
Customer-focused mindset with a proactive approach to support and engagement.
Willingness to travel to customer locations as required.
________________________________________
Experience (Preferred)
1–5 years of experience in CAD application support, design engineering, or technical pre/post-sales roles.
Experience working with B2B customers in engineering, manufacturing, or construction domains is an advantage.
________________________________________
Why Join Us
Opportunity to work with a globally recognized CAD solution like BricsCAD.
Exposure to diverse industries and real-world engineering applications.
Growth-oriented environment with opportunities to build both technical and customer-facing expertise.
Be part of a dynamic team focused on innovation, customer success, and long-term partnerships
Job Types: Full-time, Permanent
💡 Quick Summary
Seeking a career-building opportunity? The Design Application Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
