Job Description
Full job description
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What You'll Do
The Design Program Manager drives operational clarity, efficiency, and cohesion within Experience Design (XD) squads composed of Product Design in collaboration with UX Research and Content Experience. This role is responsible for supporting how we work—by enabling and evolving systems, practices, and structures that support visibility, alignment, and collaboration across the XD org and with cross-functional partners.
The Design Program Manager role is partnered with individual XD squads and facilitates the tracking and management of specific programs, ensuring they are aligned with business and customer objectives and supporting Docusign’s Customer First culture. You will participate in supporting the general operational needs of the XD org.
This position is an individual contributor role reporting to the Director, Experience Design Operations.
Responsibility
Maintain the roadmap and project visibility for specific XD squads, ensuring project status, timelines, and documentation are current
Use established mechanisms to track progress, identify dependencies, surface potential blockers and foster collaboration across initiatives
Organize and facilitate routine team meetings, critiques, and cross-functional syncs between XD, Product, and Engineering
Execute org-wide processes (intake, planning, reviews, handoffs) and proactively suggest iterative improvements based on day-to-day team friction
Support the adoption of design systems and standards by ensuring designers have the necessary templates and guidelines for their work
Participate in supporting the general operational needs of the XD org
Job Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What You Bring
Basic
BS/BA degree or equivalent experience in program management or operations
2+ years of experience in project management or operations within a design or creative environment
Experience with Figma, Airtable, Jira or similar tools
Experience with Google Workspace
Preferred
Familiar with design processes and the role of design within a product organization
Comfortable navigating ambiguity
Ability to strategically plan and tactically execute
Excellent written and verbal communication skills
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $101,500.00 - $156,750.00 base salary
Illinois, Colorado, Massachusetts and Minnesota: $97,000.00 - $133,300.00 base salary
Washington, Maryland, New Jersey and New York (including NYC metro area): $97,000.00 - $139,525.00 base salary
This role is also eligible for the following:
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Global benefits
provide options for the following:
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Work Authorization Notice:
Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.
Life At Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Our global benefits
Paid time off
Take time to unwind with earned days off, plus paid company holidays based on your region.
Paid parental leave
Take up to six months off with your child after birth, adoption or foster care placement.
Full health benefits
Options for 100% employer-paid health plans from day one of employment.
Retirement plans
Select retirement and pension programs with potential for employer contributions.
Learning & development
Grow your career with coaching, online courses and education reimbursements.
Compassionate care leave
Paid time off following the loss of a loved one and other life-changing events.
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What You'll Do
The Design Program Manager drives operational clarity, efficiency, and cohesion within Experience Design (XD) squads composed of Product Design in collaboration with UX Research and Content Experience. This role is responsible for supporting how we work—by enabling and evolving systems, practices, and structures that support visibility, alignment, and collaboration across the XD org and with cross-functional partners.
The Design Program Manager role is partnered with individual XD squads and facilitates the tracking and management of specific programs, ensuring they are aligned with business and customer objectives and supporting Docusign’s Customer First culture. You will participate in supporting the general operational needs of the XD org.
This position is an individual contributor role reporting to the Director, Experience Design Operations.
Responsibility
Maintain the roadmap and project visibility for specific XD squads, ensuring project status, timelines, and documentation are current
Use established mechanisms to track progress, identify dependencies, surface potential blockers and foster collaboration across initiatives
Organize and facilitate routine team meetings, critiques, and cross-functional syncs between XD, Product, and Engineering
Execute org-wide processes (intake, planning, reviews, handoffs) and proactively suggest iterative improvements based on day-to-day team friction
Support the adoption of design systems and standards by ensuring designers have the necessary templates and guidelines for their work
Participate in supporting the general operational needs of the XD org
Job Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What You Bring
Basic
BS/BA degree or equivalent experience in program management or operations
2+ years of experience in project management or operations within a design or creative environment
Experience with Figma, Airtable, Jira or similar tools
Experience with Google Workspace
Preferred
Familiar with design processes and the role of design within a product organization
Comfortable navigating ambiguity
Ability to strategically plan and tactically execute
Excellent written and verbal communication skills
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $101,500.00 - $156,750.00 base salary
Illinois, Colorado, Massachusetts and Minnesota: $97,000.00 - $133,300.00 base salary
Washington, Maryland, New Jersey and New York (including NYC metro area): $97,000.00 - $139,525.00 base salary
This role is also eligible for the following:
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Global benefits
provide options for the following:
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Work Authorization Notice:
Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.
Life At Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Our global benefits
Paid time off
Take time to unwind with earned days off, plus paid company holidays based on your region.
Paid parental leave
Take up to six months off with your child after birth, adoption or foster care placement.
Full health benefits
Options for 100% employer-paid health plans from day one of employment.
Retirement plans
Select retirement and pension programs with potential for employer contributions.
Learning & development
Grow your career with coaching, online courses and education reimbursements.
Compassionate care leave
Paid time off following the loss of a loved one and other life-changing events.
💡 Quick Summary
Seeking a career-building opportunity? The Design Program Manager position is now open for candidates interested in the MIS Executive sector. This role in Seattle offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.