Job Description
Designation: Team Leader _BPO (Email/Chat/Presales / Sales)
Responsibilities
1. Responsible for maintaining discipline and absenteeism of team on the floor.
2. Responsible for staff retention within the team.
3. Coordination between Managers and Team Members.
4. Ensure prompt and accurate service and achievement of targets.
5. Responsible for Team Building & Implementation of Processes
6. Team handling and Mentoring.
7. Performance feedback session to be provided to agents.
8. Analyze various reports including process dashboards & team performance reports.
+. Should have working knowledge of AHT and WFM.
10. Primary focus on achieving SLA.
11. Motivating associates through effective management, career development & implementation of reporting mechanism.
12. Timely Submission of Operations Review
13. Preparing roster and manage shrinkage
14. Conduct audits & share feedback with team members
15. Monitor team performance and report on metrics
16. Good analytical skills expertise in MS Excel
Qualifications
HSC+ 1 YEAR EXP
NEED EXCELENT COMMUNICATIONS
Responsibilities
1. Responsible for maintaining discipline and absenteeism of team on the floor.
2. Responsible for staff retention within the team.
3. Coordination between Managers and Team Members.
4. Ensure prompt and accurate service and achievement of targets.
5. Responsible for Team Building & Implementation of Processes
6. Team handling and Mentoring.
7. Performance feedback session to be provided to agents.
8. Analyze various reports including process dashboards & team performance reports.
+. Should have working knowledge of AHT and WFM.
10. Primary focus on achieving SLA.
11. Motivating associates through effective management, career development & implementation of reporting mechanism.
12. Timely Submission of Operations Review
13. Preparing roster and manage shrinkage
14. Conduct audits & share feedback with team members
15. Monitor team performance and report on metrics
16. Good analytical skills expertise in MS Excel
Qualifications
HSC+ 1 YEAR EXP
NEED EXCELENT COMMUNICATIONS
💡 Quick Summary
Seeking a career-building opportunity? The Designation| Team Leader |BPO position is now open for candidates interested in the BPO Jobs sector. This role in Navi Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
