Job Description
Location: New York City , NY ( Onsite )
The candidate will provide expert support for Macintosh OS X and Windows systems ensuring seamless networking and desktop support. This position requires a minimum of 4 years of relevant experience with a focus on delivering high-quality technical solutions in a dynamic office environment.
Key Responsibilities
The candidate will provide expert support for Macintosh OS X and Windows systems ensuring seamless networking and desktop support. This position focusses on delivering high-quality technical solutions in a dynamic office environment.
Provide expert support in Incident Management swiftly resolving issues to minimize downtime and impact. - Manage Macintosh OS X and Windows systems ensuring optimal performance and Facilitate seamless solutions to enhance connectivity and communication across the organization.
Deliver desktop support with a focus on onsite troubleshooting and problem-solving to ensure user productivity.
Collaborate with cross-functional teams to align technical solutions with business objectives and goals.
Implement best practices in technical support to enhance system reliability and user experience.
Monitor and analyze system performance to identify areas for improvement and implement necessary changes.
Develop and maintain documentation for technical processes and procedures to ensure consistency and efficiency.
Provide training and guidance to team members to enhance their technical skills and knowledge.
Engage in continuous learning to stay updated with the latest technologies and industry trends.
Contribute to the companys purpose by ensuring robust technical infrastructure that supports business growth and societal impact.
Provide hands-on support for end-user devices including desktops, laptops, tablets, mobile phones, printers, docking stations, monitors, and associated peripherals.
Perform troubleshooting, break-fix, and resolution of hardware, software, and connectivity issues through both physical (on-site) and supported remote modes.
Support operating system-related activities, including OS updates, patches, upgrades, and general maintenance tasks to ensure device stability and compliance.
Assist with system imaging, configuration, and deployment of new devices as part of hardware refresh programs, new joiners, or device replacements.
Leverage approved desktop management tools and simple applications to efficiently diagnose issues, execute fixes, and perform routine engineering tasks.
Coordinate with desktop engineering and other resolver groups for escalations, root cause analysis, and implementation of permanent fixes where required.
Ensure adherence to defined service levels, security standards, and operational procedures while delivering a consistent end-user experience.
What you’ll need to succeed
3-6 years of experience with Service Management Incident Management, Macintosh OS X Laptop Support, Windows Networking Desktop Support.
Hold a Bachelors degree in Computer Science or a related field with relevant certifications preferred
Sound networking knowledge to maintain robust connectivity.
Display competence in remote desktop support addressing user concerns efficiently.
Salary and Other Compensation:
The annual salary for this position is between $63,000 to $73,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The candidate will provide expert support for Macintosh OS X and Windows systems ensuring seamless networking and desktop support. This position requires a minimum of 4 years of relevant experience with a focus on delivering high-quality technical solutions in a dynamic office environment.
Key Responsibilities
The candidate will provide expert support for Macintosh OS X and Windows systems ensuring seamless networking and desktop support. This position focusses on delivering high-quality technical solutions in a dynamic office environment.
Provide expert support in Incident Management swiftly resolving issues to minimize downtime and impact. - Manage Macintosh OS X and Windows systems ensuring optimal performance and Facilitate seamless solutions to enhance connectivity and communication across the organization.
Deliver desktop support with a focus on onsite troubleshooting and problem-solving to ensure user productivity.
Collaborate with cross-functional teams to align technical solutions with business objectives and goals.
Implement best practices in technical support to enhance system reliability and user experience.
Monitor and analyze system performance to identify areas for improvement and implement necessary changes.
Develop and maintain documentation for technical processes and procedures to ensure consistency and efficiency.
Provide training and guidance to team members to enhance their technical skills and knowledge.
Engage in continuous learning to stay updated with the latest technologies and industry trends.
Contribute to the companys purpose by ensuring robust technical infrastructure that supports business growth and societal impact.
Provide hands-on support for end-user devices including desktops, laptops, tablets, mobile phones, printers, docking stations, monitors, and associated peripherals.
Perform troubleshooting, break-fix, and resolution of hardware, software, and connectivity issues through both physical (on-site) and supported remote modes.
Support operating system-related activities, including OS updates, patches, upgrades, and general maintenance tasks to ensure device stability and compliance.
Assist with system imaging, configuration, and deployment of new devices as part of hardware refresh programs, new joiners, or device replacements.
Leverage approved desktop management tools and simple applications to efficiently diagnose issues, execute fixes, and perform routine engineering tasks.
Coordinate with desktop engineering and other resolver groups for escalations, root cause analysis, and implementation of permanent fixes where required.
Ensure adherence to defined service levels, security standards, and operational procedures while delivering a consistent end-user experience.
What you’ll need to succeed
3-6 years of experience with Service Management Incident Management, Macintosh OS X Laptop Support, Windows Networking Desktop Support.
Hold a Bachelors degree in Computer Science or a related field with relevant certifications preferred
Sound networking knowledge to maintain robust connectivity.
Display competence in remote desktop support addressing user concerns efficiently.
Salary and Other Compensation:
The annual salary for this position is between $63,000 to $73,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
💡 Quick Summary
Seeking a career-building opportunity? The Deskside Support Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
