Job Description
Required Skills - 3-5
Windows OS skills/knolwedge, VPN/at home WIFI support, MS office knowledge, Ability to use SCCM to deliver software, Active Directory
Desired skills, responsibilities, experience needed
Responsibilities
Perform phone support to remote users using individual judgment and initiative with minimum Supervision and direction.
Demonstrated ability to install software, trouble shoot VDI/AWS/Citrix issues as they pertain to the desktop.
Diagnose and troubleshoots end user desktop application and hardware issues and provide efficient, technically appropriate solutions.
Provide fast, effective resolution of problems or escalation on behalf of the customer to ensure the best end user experience possible.
Provide case status updates to management and end-users in a timely manner
Support and maintain effective relationships with users
Develop, document, and implement standard operating procedures and remote customer service guidelines
Provide support for PCs, laptops, printers, cell phones, tablets and associated peripheral devices; proven ability to troubleshoot home network setups and isolate issues between wireless, home LAN and WAN
Support end users in their use of core applications such as Microsoft Office, Citrix, and MDM (mobile device management), as well as basic understanding and troubleshooting for PL Business applications (will train).
experience
5
skills
• MS Office
• Sccm
qualifications
• H.Sc/+2/Intermediate
• MBA/PGDM
• M.E/M.Tech
• B.E/B.Tech
• B.A
• B.Com
• B.Sc
• PGDM
• M.Com
• M.A
• MCA
• M.Phil
• CA
• BCA
• BBA
Windows OS skills/knolwedge, VPN/at home WIFI support, MS office knowledge, Ability to use SCCM to deliver software, Active Directory
Desired skills, responsibilities, experience needed
Responsibilities
Perform phone support to remote users using individual judgment and initiative with minimum Supervision and direction.
Demonstrated ability to install software, trouble shoot VDI/AWS/Citrix issues as they pertain to the desktop.
Diagnose and troubleshoots end user desktop application and hardware issues and provide efficient, technically appropriate solutions.
Provide fast, effective resolution of problems or escalation on behalf of the customer to ensure the best end user experience possible.
Provide case status updates to management and end-users in a timely manner
Support and maintain effective relationships with users
Develop, document, and implement standard operating procedures and remote customer service guidelines
Provide support for PCs, laptops, printers, cell phones, tablets and associated peripheral devices; proven ability to troubleshoot home network setups and isolate issues between wireless, home LAN and WAN
Support end users in their use of core applications such as Microsoft Office, Citrix, and MDM (mobile device management), as well as basic understanding and troubleshooting for PL Business applications (will train).
experience
5
skills
• MS Office
• Sccm
qualifications
• H.Sc/+2/Intermediate
• MBA/PGDM
• M.E/M.Tech
• B.E/B.Tech
• B.A
• B.Com
• B.Sc
• PGDM
• M.Com
• M.A
• MCA
• M.Phil
• CA
• BCA
• BBA
💡 Quick Summary
Seeking a career-building opportunity? The Deskside Technician position is now open for candidates interested in the Technician Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.