Desktop Home Assessor

Full job description
The role:

Reporting to the Home Assessing Team Leader, the Desktop Assessor is responsible for the end-to-end management of allocated claims. You will establish the cause of damage as well as determining the scope and cost of repair to insured properties, whilst maintaining excellent customer service.

You will:

Conduct desktop assessments of insured properties using virtual assessing and/or causation reports provided by our panel suppliers;
Produce detailed reports, determine cause, coverage, damage and best repair methods;
Review scope of works and expert reports to ensure the most cost effective and timely method of repairs;
Build and maintain relationships with internal and external stakeholders including; local authorities and third-party building surveyors.
Negotiate and define the scope of work and associated costing with key stakeholders;
End to end claim management, managing a range of cost, quality and service controls in conjunction with the Claims Operations Team.
To achieve consistent adherence to key performance measures (KPI).
Submitting reports, reviewing SOW’s and documentation in a timely manner (as per set SLA’s).

This position is based full-time at our Lidcombe office


What experience you’ll bring:

Previous experience working within the insurance, building or construction industry highly desirable.
Exceptional customer service and supplier relationship management experience.
Ability to thrive in fast paced high pressure environments.
Ability to prepare scope of works, quotes and estimations extremely advantageous.
Confident using technology.

The benefits of working at A&G:

Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discount - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas

About us:

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.


Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.