Job Description
Responsible for system installation, configuration, troubleshooting, and management of various Windows (Windows 7 and/or 10) and/or Apple applications and systems. Resolves routine desktop Employee incident tickets and is responsible for imaging, deploying, and maintaining respective desktop environments.
General Responsibilities
• Performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, wireless, printers, related peripherals, mobile devices, videoconference equipment, etc.
• Able to work effectively under deadlines in a fast-paced and changing environment supporting roles from Employees to Executives while delivering exceptional service
• Strong diagnostic and problem solving skills
• Assist with project implementation across business units
• Assist in computer, monitor, telephone and other desktop equipment moves as needed
• Be able to perform support functions within AD, Exchange, O365 tools, Imaging, etc.
• Support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc.
• Procure and/or install requested hardware and software in a timely basis and ensue new hires, transfers, etc., are provisioned with necessary equipment
• Have an understanding and be able to manage software licensing
• Create processes and KB documentation for Service Desk to improve Employee support
• Provide support to internal teams (Desktop Engineering, Enterprise Application, and Networking Engineering teams, etc.) and develop processes for escalating appropriate issues
• Provide remote/smart hands assistance for network, application, and/or production onsite systems
• Transition Tier 1 task from Site Support to the IT Service Desk and provide appropriate training to the IT Service Desk as needed
• Maintain a secure and safe environment by ensuring all security patches and new anti-virus definition files are deployed to all workstations Do necessary remediation as necessary
• Must be able to respond to security threats in the environment and assist with any remediation
• Performs various audits including local admin audit, deletion of terminated user's equipment, switch capacity, inventory, etc.
• Prepare necessary equipment and files for company All Hand meetings running preliminary tests prior to the event to ensure that everything is in working condition
• Keep asset inventory management system up to date
• Ensure server room and IDF rooms are clean and orderly
• Strong organizational skills and attention to details
• Excellent communication, teamwork and customer service skills
• Weekend or afterhours work may be required to support business functions
• Other duties as assigned
Experience / Education
• 3-5 or more years of experience working with Windows XP, 7, or 8 workstations including experience with Windows Server 2003/2008 and Exchange 2007
• Familiarity of corporate applications such as SSO, collaboration, cloud, Office 2010 to 2016, Office 365, Multifactor Authentication, VDI, etc.
• Knowledge of Microsoft and other Enterprise management tools such as Active Directory, Exchange, SCCM, DNS, GPO, and TCP/IP, Intune, JAMF, MDM technologies, etc.
• Knowledge with Cisco VoIP
General Responsibilities
• Performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, wireless, printers, related peripherals, mobile devices, videoconference equipment, etc.
• Able to work effectively under deadlines in a fast-paced and changing environment supporting roles from Employees to Executives while delivering exceptional service
• Strong diagnostic and problem solving skills
• Assist with project implementation across business units
• Assist in computer, monitor, telephone and other desktop equipment moves as needed
• Be able to perform support functions within AD, Exchange, O365 tools, Imaging, etc.
• Support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc.
• Procure and/or install requested hardware and software in a timely basis and ensue new hires, transfers, etc., are provisioned with necessary equipment
• Have an understanding and be able to manage software licensing
• Create processes and KB documentation for Service Desk to improve Employee support
• Provide support to internal teams (Desktop Engineering, Enterprise Application, and Networking Engineering teams, etc.) and develop processes for escalating appropriate issues
• Provide remote/smart hands assistance for network, application, and/or production onsite systems
• Transition Tier 1 task from Site Support to the IT Service Desk and provide appropriate training to the IT Service Desk as needed
• Maintain a secure and safe environment by ensuring all security patches and new anti-virus definition files are deployed to all workstations Do necessary remediation as necessary
• Must be able to respond to security threats in the environment and assist with any remediation
• Performs various audits including local admin audit, deletion of terminated user's equipment, switch capacity, inventory, etc.
• Prepare necessary equipment and files for company All Hand meetings running preliminary tests prior to the event to ensure that everything is in working condition
• Keep asset inventory management system up to date
• Ensure server room and IDF rooms are clean and orderly
• Strong organizational skills and attention to details
• Excellent communication, teamwork and customer service skills
• Weekend or afterhours work may be required to support business functions
• Other duties as assigned
Experience / Education
• 3-5 or more years of experience working with Windows XP, 7, or 8 workstations including experience with Windows Server 2003/2008 and Exchange 2007
• Familiarity of corporate applications such as SSO, collaboration, cloud, Office 2010 to 2016, Office 365, Multifactor Authentication, VDI, etc.
• Knowledge of Microsoft and other Enterprise management tools such as Active Directory, Exchange, SCCM, DNS, GPO, and TCP/IP, Intune, JAMF, MDM technologies, etc.
• Knowledge with Cisco VoIP
💡 Quick Summary
Seeking a career-building opportunity? The Desktop Support Engineer position is now open for candidates interested in the Technician Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.