Job Description
Acts as a primary POC for a site for client
Be a contributing member of the EUC Team providing support to End Users in a Client Environment.
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
Involved with IMAC-D ( Install, Move, Add, Change & Decommission / Disposal) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. This will be physical movement of assets as well as on Database in the system.
Learn new and emerging technologies as needed, guided by business requirements
Be a contributing member of the EUC Team providing support to End Users in a Client Environment.
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
Involved with IMAC-D ( Install, Move, Add, Change & Decommission / Disposal) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. This will be physical movement of assets as well as on Database in the system.
Learn new and emerging technologies as needed, guided by business requirements
💡 Quick Summary
Seeking a career-building opportunity? The Desktop Support Engineer position is now open for candidates interested in the BPO Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.