Job Description
• Attend IT Service requests raised by Users via telephone, email or ticketing tools.
• Experience and knowledge to understand the IT Service request and prioritization.
• Troubleshoot and attempt to resolve the IT service request. communicate with seniors, use remote control session, connect with respective manufacturers for incident resolution.
• Installation & update of the operating system & prepare PCs/notebook computers for user requirements.
• installation of applications as per the user requirements according to IT policy & compliances.
• Connect with Network peripherals such as printers, scanners.
• Preparation and onsite installation of Networked printers both for common as well as individual use
• upgrading operating systems with security compliance and applications and generating requests to upgrade hardware if required.
• Experience & understand of Troubleshooting steps for hardware and software including OS, installed application, printers, scanners.
• Experience & knowledge about Troubleshooting and support on software (Microsoft Office, adobe products, backup, and other proprietary software)
• Experience to configure Email & Email client services.
• Able to create user profile and users on an AD environment.
• Alignment with Customer requirements and system functionality
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
• Provident Fund
Shift:
• Day shift
• Evening shift
• Rotational shift
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• IT support: 1 year (Required)
Work Location: On the road
• Experience and knowledge to understand the IT Service request and prioritization.
• Troubleshoot and attempt to resolve the IT service request. communicate with seniors, use remote control session, connect with respective manufacturers for incident resolution.
• Installation & update of the operating system & prepare PCs/notebook computers for user requirements.
• installation of applications as per the user requirements according to IT policy & compliances.
• Connect with Network peripherals such as printers, scanners.
• Preparation and onsite installation of Networked printers both for common as well as individual use
• upgrading operating systems with security compliance and applications and generating requests to upgrade hardware if required.
• Experience & understand of Troubleshooting steps for hardware and software including OS, installed application, printers, scanners.
• Experience & knowledge about Troubleshooting and support on software (Microsoft Office, adobe products, backup, and other proprietary software)
• Experience to configure Email & Email client services.
• Able to create user profile and users on an AD environment.
• Alignment with Customer requirements and system functionality
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
• Provident Fund
Shift:
• Day shift
• Evening shift
• Rotational shift
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• IT support: 1 year (Required)
Work Location: On the road
💡 Quick Summary
Seeking a career-building opportunity? The Desktop Support Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.