Desktop Support Engineer

Job Summary: We are looking for a proactive and detail-oriented Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software across the organization. Key Responsibilities: Provide first-level technical support to end-users via phone, email, or in-person. Troubleshoot and resolve issues with desktops, laptops, printers, and network devices. Install, configure, and update operating systems and software applications. Set up and maintain user accounts, profiles, and access rights. Maintain inventory of all hardware and software resources. Ensure all support requests are logged, tracked, and resolved within SLA. Escalate unresolved issues to higher-level support teams when necessary. Support video conferencing and remote collaboration tools. Follow company policies and IT procedures. Requirements: Bachelor's degree or diploma in IT, Computer Science, or a related field. 0–2 years of experience in desktop support or IT helpdesk role. Basic understanding of Windows OS, MS Office, and networking. Good communication and problem-solving skills. Ability to work independently and manage multiple tasks. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Shift: Day shift Education: Diploma (Required) Experience: Desktop support: 1 year (Required) Work Location: In person