Desktop Support Engineer
Profile insights
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Skills
Microsoft Office
ITIL
IT infrastructure
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Job details
Here’s how the job details align with your profile.
Job type
Permanent
Full-time
Location
Sydney NSW
Full job description
Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.
Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.
True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:
Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development
The Role
As part of our continued growth, Brennan is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Sydney.
As a key member of the Managed Services team, you will be providing onsite and remote 1st-level support to our Managed Services client in Sydney. This role requires the candidate to be on-site at least 85% of the time so they will have to be very flexible with travel across the Sydney Metro region. The candidate must have their own license and car with a strong willingness to talk to customers face to face. The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes.
Your day-to-day responsibilities:
Provide L1 support for service delivery teams and resolve technical issues
Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
Proactively managing our client's IT environments
Conducting problem management to ensure the root cause of issues is addressed
Take ownership of your assigned clients, and ensure we deliver excellence in customer service
Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
Maintain effective communications with your clients
What skills and experience we are looking for:
Minimum of 2 years IT experience
Reasonable experience in common business applications, especially Microsoft Office suite of products Including Office365
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Proven ability to work within and across teams
Industry based certifications
Installation and management of peripheral devices
User account maintenance
Desktop and End User Support
Ability to service on Site Contracted Requirements
Note: As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.
Brennan is an equal opportunity employer.
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