Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting
Adhering to resolution time
Troubleshoot problems with Laptop Hardware, Application, printer and OS
Configuration of devices attached to laptops ( PDA)
Skills to provide Remote support on Phone or through tool
Management of user accounts and access controls to client data
Should handle installation and configuration of Antivirus Software on all the Desktops and Updations of Anti-Virus patches.
Responsible for the implementation, support, administration and management of Windows NT/2000/XP workstations and/or servers.
Configuring Microsoft Outlook / Outlook Express
Perform system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support software and applications
Response & closure of calls within committed norms
Desktop/phone setup for projects
Reducing repetitive calls
Backup & Restoration