Job Description
What you’ll do
Roles and Responsibilities
Provide Telephone / Remote /Physical Support L1 to go physically to customer location if required.
Monitor Tickets & Escalations from the users/IT support
Baseline/Configuration of Desktops, Laptop and Servers per IT guidelines
Advanced & TI specific Application Installation & Configuration
Service Pack, Windows patching & Virus Signature Management
Windows 7 and Windows 10 troubleshooting
Laptop and Desktops redeployments (Include DBAN)
Troubleshooting Hardware & Software Related Issues
Client Accessories Configuration Printer, Fax, Wireless Devices, etc
Data Backup Client Support
DNS, DHCP, AD, and Email account management.
WLAN & VPN two factor authentication setup and troubleshooting.
Operational Documentation & Knowledge Base Maintenance
First line Windows server support
SCCM client troubleshooting
Working with hardware vendors on fixing Hardware issues
Consult and Escalate tickets to 2nd/3rd level support to find resolution.
Order or buy computer systems and liaise with purchase and supplies department.
Maintain computer peripheral devices like printers and resolve associated problems.
Advanced & TI specific Application Installation & Configuration
Service Pack, Windows patching & Virus Signature Management
Knowledge of network security practices and anti-virus programs.
Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance.
Maintain technical documentation
Roles and Responsibilities
Provide Telephone / Remote /Physical Support L1 to go physically to customer location if required.
Monitor Tickets & Escalations from the users/IT support
Baseline/Configuration of Desktops, Laptop and Servers per IT guidelines
Advanced & TI specific Application Installation & Configuration
Service Pack, Windows patching & Virus Signature Management
Windows 7 and Windows 10 troubleshooting
Laptop and Desktops redeployments (Include DBAN)
Troubleshooting Hardware & Software Related Issues
Client Accessories Configuration Printer, Fax, Wireless Devices, etc
Data Backup Client Support
DNS, DHCP, AD, and Email account management.
WLAN & VPN two factor authentication setup and troubleshooting.
Operational Documentation & Knowledge Base Maintenance
First line Windows server support
SCCM client troubleshooting
Working with hardware vendors on fixing Hardware issues
Consult and Escalate tickets to 2nd/3rd level support to find resolution.
Order or buy computer systems and liaise with purchase and supplies department.
Maintain computer peripheral devices like printers and resolve associated problems.
Advanced & TI specific Application Installation & Configuration
Service Pack, Windows patching & Virus Signature Management
Knowledge of network security practices and anti-virus programs.
Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance.
Maintain technical documentation
💡 Quick Summary
Seeking a career-building opportunity? The Desktop Support Engineer|Jaipur position is now open for candidates interested in the Technician Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.