Job Description
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
As a successful candidate, you will:
This position provides support in a MAC and Windows based environment including troubleshooting and resolving problems and providing first-line customer service. This position is responsible for the installation of new systems, and replacement of existing machines with the latest hardware and software platforms for Windows and MAC. This position also provides excellent customer service and support at each customer engagement. Must possess a can-do attitude, strong work ethic, and the ability to build relationships with team members and customers at various levels.
Provide first-line support with Windows or MAC software/hardware problems, mobile device, telecommunications, or audiovisual issues, including training and technical assistance to end user as required.
Primary support for Windows and MAC computers, perform Windows and MAC OS updates, WOWs and printer support. BCA Audit support, daily clinical rounding support.
Provide support for telecommunication or audiovisual issues in various settings (Clinical, Research, General Business, Meetings)
Assist in the delivery, implementation and installation of desktop computer, telecommunication and audiovisual equipment to appropriate onsite personnel.
Provide operational support for post project system deployments.
Demonstrate effective interpersonal, time management and communication skills using tack and courtesy, with the ability to multi-task and handle deadlines and pressure situations.
Image, configure and deploy Windows and MAC Workstations
Manage, deploy and accurately track asset inventory (computer hardware and software) within company managed inventory database (SNOW)
Maintain a positive image when dealing with department personnel and other City of Hope employees.
Manage ticket queue with (SNOW) to achieve SLA’s.
Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.
Performs other related duties as assigned or requested.
Your qualifications should include:
High School or equivalent
Three (3) years desktop computer and PC hardware/software support including peripherals in a high volume setting. Ideally this includes experience with mobile devices and PDAs. General troubleshooting and experience with Local Area Networks required for all. Strong customer service is a must.
Current California Drivers License and a good driving record for insurance purposes (where applicable).
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, please CLICK HERE.
As a successful candidate, you will:
This position provides support in a MAC and Windows based environment including troubleshooting and resolving problems and providing first-line customer service. This position is responsible for the installation of new systems, and replacement of existing machines with the latest hardware and software platforms for Windows and MAC. This position also provides excellent customer service and support at each customer engagement. Must possess a can-do attitude, strong work ethic, and the ability to build relationships with team members and customers at various levels.
Provide first-line support with Windows or MAC software/hardware problems, mobile device, telecommunications, or audiovisual issues, including training and technical assistance to end user as required.
Primary support for Windows and MAC computers, perform Windows and MAC OS updates, WOWs and printer support. BCA Audit support, daily clinical rounding support.
Provide support for telecommunication or audiovisual issues in various settings (Clinical, Research, General Business, Meetings)
Assist in the delivery, implementation and installation of desktop computer, telecommunication and audiovisual equipment to appropriate onsite personnel.
Provide operational support for post project system deployments.
Demonstrate effective interpersonal, time management and communication skills using tack and courtesy, with the ability to multi-task and handle deadlines and pressure situations.
Image, configure and deploy Windows and MAC Workstations
Manage, deploy and accurately track asset inventory (computer hardware and software) within company managed inventory database (SNOW)
Maintain a positive image when dealing with department personnel and other City of Hope employees.
Manage ticket queue with (SNOW) to achieve SLA’s.
Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.
Performs other related duties as assigned or requested.
Your qualifications should include:
High School or equivalent
Three (3) years desktop computer and PC hardware/software support including peripherals in a high volume setting. Ideally this includes experience with mobile devices and PDAs. General troubleshooting and experience with Local Area Networks required for all. Strong customer service is a must.
Current California Drivers License and a good driving record for insurance purposes (where applicable).
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, please CLICK HERE.
💡 Quick Summary
Seeking a career-building opportunity? The Desktop support -OC position is now open for candidates interested in the Back Office Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
