Job Description
Full job description
SIHB Core Competencies
Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.
Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and Patients.
Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values and Theory of Change.
Communication: We practice effective and clear communication with staff, Patients, teams and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our Patients first by delivering the highest quality, professional, responsive, and innovative care. Our Patients come first and deserve the best.
Position Summary:
SIHB is offering an exciting opportunity for a Desktop Support Specialist I. In this role, you will be a go-to person within our IT team, providing hands-on support for end-users. You will work with various technologies - installing, diagnosing, and maintaining equipment such as PCs, laptops, printers, and mobile devices.
If you are motivated to learn, grow, and develop your skills, this role could be a great fit. We are looking for someone who can pick things up quickly, take ownership of their learning, and ensure that they deliver precise, reliable work collaborating with the IT Team. You will thrive in this role if you enjoy problem-solving, paying attention to details, working with people, and are excited to be part of a mission that inspires you every day.
Organizational Structure/Reporting Relationships:
This position reports directly to the IT Director and is a member of the IT team. This position has no direct reports.
Organizational Responsibilities
Hold Indigenous values and practices with respect and integrity.
Hold yourself accountable to the highest standard by being resourceful, innovative, creative and solutions oriented.
Actively participate in organizational activities with the understanding that success is achieved through teamwork.
Recognize that communication is central to the organization’s success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others’ best intentions in mind.
At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. We serve the needs of our Relatives by delivering the highest quality, professional, responsive, and innovative care.
Responsibilities:
Provide onsite and remote support to fulfill, troubleshoot and resolve technical issues or requests for end-users.
Setup and maintain endpoint hardware (PCs, laptops, printers, mobile devices) and software.
Respond to requests for installations, moves, adds, changes, etc under the direction of the IT Director.
Document technical issues, repairs, and system changes with accuracy and attention to detail.
Collaborate with the IT team to resolve more complex issues.
Offer basic training to end-users on new systems and applications.
Actively participate in quality improvement initiatives that align with SIHB's mission and goals.
Work according to the organization's mission and strategic goals, federal and state laws and regulations, and accreditation standards, when assigned.
Other job-related duties as assigned.
Qualifications:
Passion for providing exceptional customer service.
Analytical and problem-solving abilities, with keen attention to detail.
Strong work ethic and commitment to getting the job done right the first time.
Proven desire to work as a team member in a collaborative environment.
Experience in a similar role providing direct IT support to end-users within a similarly sized organization.
Working knowledge of IT systems security and HIPAA compliance.
End-point hardware and software troubleshooting experience and technical knowledge.
Broad knowledge of endpoint operating systems, including Windows and mobile operating systems.
Experience supporting standard desktop productivity applications such as MS 365, Adobe, etc.
Able to read and understand technical manuals, guides, and procedural documentation.
Ability to conduct research into systems issues and products as required.
Ability to provide and / or assist with providing end-user training relating to IT software and systems.
Work well under pressure, meet multiple and often competing deadlines.
Education:
Associate degree in Computer Science, or related field preferred.
Work Environment:
Hours of operation are based on a 4-10 schedule, Monday through Friday with one day off. Occasional extra hours for events or to meet deadlines may be required.
SIHB Core Competencies
Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.
Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and Patients.
Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values and Theory of Change.
Communication: We practice effective and clear communication with staff, Patients, teams and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our Patients first by delivering the highest quality, professional, responsive, and innovative care. Our Patients come first and deserve the best.
Position Summary:
SIHB is offering an exciting opportunity for a Desktop Support Specialist I. In this role, you will be a go-to person within our IT team, providing hands-on support for end-users. You will work with various technologies - installing, diagnosing, and maintaining equipment such as PCs, laptops, printers, and mobile devices.
If you are motivated to learn, grow, and develop your skills, this role could be a great fit. We are looking for someone who can pick things up quickly, take ownership of their learning, and ensure that they deliver precise, reliable work collaborating with the IT Team. You will thrive in this role if you enjoy problem-solving, paying attention to details, working with people, and are excited to be part of a mission that inspires you every day.
Organizational Structure/Reporting Relationships:
This position reports directly to the IT Director and is a member of the IT team. This position has no direct reports.
Organizational Responsibilities
Hold Indigenous values and practices with respect and integrity.
Hold yourself accountable to the highest standard by being resourceful, innovative, creative and solutions oriented.
Actively participate in organizational activities with the understanding that success is achieved through teamwork.
Recognize that communication is central to the organization’s success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others’ best intentions in mind.
At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. We serve the needs of our Relatives by delivering the highest quality, professional, responsive, and innovative care.
Responsibilities:
Provide onsite and remote support to fulfill, troubleshoot and resolve technical issues or requests for end-users.
Setup and maintain endpoint hardware (PCs, laptops, printers, mobile devices) and software.
Respond to requests for installations, moves, adds, changes, etc under the direction of the IT Director.
Document technical issues, repairs, and system changes with accuracy and attention to detail.
Collaborate with the IT team to resolve more complex issues.
Offer basic training to end-users on new systems and applications.
Actively participate in quality improvement initiatives that align with SIHB's mission and goals.
Work according to the organization's mission and strategic goals, federal and state laws and regulations, and accreditation standards, when assigned.
Other job-related duties as assigned.
Qualifications:
Passion for providing exceptional customer service.
Analytical and problem-solving abilities, with keen attention to detail.
Strong work ethic and commitment to getting the job done right the first time.
Proven desire to work as a team member in a collaborative environment.
Experience in a similar role providing direct IT support to end-users within a similarly sized organization.
Working knowledge of IT systems security and HIPAA compliance.
End-point hardware and software troubleshooting experience and technical knowledge.
Broad knowledge of endpoint operating systems, including Windows and mobile operating systems.
Experience supporting standard desktop productivity applications such as MS 365, Adobe, etc.
Able to read and understand technical manuals, guides, and procedural documentation.
Ability to conduct research into systems issues and products as required.
Ability to provide and / or assist with providing end-user training relating to IT software and systems.
Work well under pressure, meet multiple and often competing deadlines.
Education:
Associate degree in Computer Science, or related field preferred.
Work Environment:
Hours of operation are based on a 4-10 schedule, Monday through Friday with one day off. Occasional extra hours for events or to meet deadlines may be required.
💡 Quick Summary
Seeking a career-building opportunity? The DESKTOP SUPPORT SPECIALIST I position is now open for candidates interested in the BPO Jobs sector. This role in Seattle offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.