Job roles & Responsibilities:

1.Installation, configuration, troubleshooting, uninstallation of OS and standard Office automation
applications.
2. Windows Operating system support for Win 7.1, SP1 & Win 8.
3. Installation of standard software.
4. Installation of application clients on Desktops and Laptops.
5. Hardware and Software upgrade on end-user computing devices.
6. Configuration of printers, WI-FI, emails.
7. Managing disk/folder sharing and permission settings on desktops.
8. Identify the frequent problems and reporting SITEL about the generic solution.
9. Installation of Patch Updates using tool / Manual as per the frequency set by SITEL.
10. Prepare & Maintain standard Operating Environment (SOE) with images for quick roll out.
11. SITEL will provide access to MS Lync or other custom tool to CMS engineers to aid remote support.
12. Voice & Network need to have basic L1 knowledge, crimping, colour codes, troubleshooting techniques, etc.
13. Voice Resource should be able to configure desk phones (Avaya