Job Description
Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support.
How You Will Make An Impact
• IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break / fix on PC and Mac platforms, video conference equipment, printers, phone systems and general IT software
• Monitoring and maintaining computer systems, video conferencing and network within the office
• Follow SOP documentation and escalate issues appropriately to higher level staff
• Manage individual workflow and maintain current ticket queue via Service Now ticketing system
• Working closely with IT support team in Amsterdam to learn and identify issues in the office
• Mobile support: iOS, Android, Windows Mobile
• Basics of IT hardware is added advantage
What You Will Need To Succeed
• Strong service-oriented mentality
• Excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required
• Recent hands-on technical experience with Windows 10, Mac OSX (High Sierra, Sierra), Microsoft Active Directory
• Good to have technical experience in G-suite, Exchange, system imaging, PC and Apple hardware, and mobile
• Basic networking knowledge - VPN, network connectivity including 11x, TCP/IP, DHCP
• Recent experience with remote access and remote-control tools to support remote
• Need to have ticketing experience using service now or any other ticketing tool.
• Not required, but a plus:JAMFSCCMCrashPlanZoomOktaRing Central
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success
How You Will Make An Impact
• IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break / fix on PC and Mac platforms, video conference equipment, printers, phone systems and general IT software
• Monitoring and maintaining computer systems, video conferencing and network within the office
• Follow SOP documentation and escalate issues appropriately to higher level staff
• Manage individual workflow and maintain current ticket queue via Service Now ticketing system
• Working closely with IT support team in Amsterdam to learn and identify issues in the office
• Mobile support: iOS, Android, Windows Mobile
• Basics of IT hardware is added advantage
What You Will Need To Succeed
• Strong service-oriented mentality
• Excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required
• Recent hands-on technical experience with Windows 10, Mac OSX (High Sierra, Sierra), Microsoft Active Directory
• Good to have technical experience in G-suite, Exchange, system imaging, PC and Apple hardware, and mobile
• Basic networking knowledge - VPN, network connectivity including 11x, TCP/IP, DHCP
• Recent experience with remote access and remote-control tools to support remote
• Need to have ticketing experience using service now or any other ticketing tool.
• Not required, but a plus:JAMFSCCMCrashPlanZoomOktaRing Central
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success
💡 Quick Summary
Seeking a career-building opportunity? The Desktop Support Technician position is now open for candidates interested in the Technician Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
