Job Description
The IT Field Services Technician is responsible for the design, management and support of moderate to complex support and operating systems with general supervision. Areas of management and support may include but are not limited to core operating systems, such as Macintosh and Windows, software distribution, and anti-virus solutions. Responsible for providing customer direct technical support for client supported computer and software with limited direction. This includes monitoring the resolution of problems related to any supported devices and applications. This support includes but is not limited to Macintosh, PC, Monitors, Printers and peripherals such as handhelds, scanners, and all applications residing on the standard desktop.
Essential Job Functions
- Responsible for managing support tickets for Windows and Macintosh software/applications and hardware.
- Providing assistance as required , ensuring timely resolution, and meeting all established SLAs .
- Resolves service requests from the incident tracking system and ensures requests are handled in a timely , accurate , and efficient manner, using remote administration tools, when possible, to resolve the problem.
- Makes site visits to install/update computer hardware or applications or complete quality assurance reviews or site assessment activities.
- Documents the root cause of problems and the solutions to problems encountered and submit them to the appropriate management and knowledge management areas or systems.
- Maintains accurate and complete records of all end device assets in proper management systems.
- Works effectively as a team member both within the department and across the clients enterprise to promote and integrate information services through communication, cooperation, and collaboration.
- Provide consistent and accurate feedback to engineering teams on system modifications to meet customer needs, improve stability, or reliability of core systems.
- Demonstrate an in -depth understanding of all help desk services, processes, and procedures.
- Consistently provides guidance/training/mentoring for less experienced team members.
- Periodically interacting with IS teams and vendors to restore service and/or identify and correct core problems.
- Models customer service orientation through professional responsive actions in a fast paced and high-volume environment.
- Assists help desk support staff as needed to facilitate first call resolution where applicable.
- Participate in on-call pager rotation to provide customer support as needed.
- Conduct specialized user support such as Executive support as requested .
- Provide hardware and software consultations to customers as requested .
-Works with other IS teams to resolve complex customer issues.
- Performs other duties as requested by senior management.
- Participate in special projects as required by management.
Additional Skills & Qualifications
- Associate or bachelor's degree in related technical area or technical training/experience equivalent is preferred
Minimum 3 years' experience providing support of customer trouble tickets and effectively troubleshooting PC hardware and software problems over the telephone and/or in person required (using remote administration tools and on site)
Excellent listening skills with the ability to empathize, focusing on client service
Excellent organizational skills with emphasis on detail and follow-through
Independent problem-solver. Sorts through issues and conducts comparative analysis of multiple solutions
Excellent decision making and problem-solving skills, demonstrating initiative in the resolution of problems
In-depth understanding of PC hardware and software, operating systems and applications, networking topology and wireless infrastructure as well as peripherals
Effective time management skills required, with the ability to complete projects and daily responsibilities both timely and effectively
Excellent interpersonal, oral, and written communication skills to effectively interact with customers, peers, and managers
Dedication to exceeding quality standards and providing products and services of the highest caliber
Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning
Experience in hardware and software design, installation, configuration, maintenance, and troubleshooting
Intermediate knowledge of LAN/WAN networking, servers, workstations, operating systems, and applications
Reliable transportation
Job Type & Location
This is a Contract to Hire position based out of Chicago, IL.
Pay and Benefits
The pay range for this position is $28.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Application Deadline
This position is anticipated to close on Apr 25, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, ****** orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, ****** orientation, gender identity, genetic information or any characteristic protected by law.
Essential Job Functions
- Responsible for managing support tickets for Windows and Macintosh software/applications and hardware.
- Providing assistance as required , ensuring timely resolution, and meeting all established SLAs .
- Resolves service requests from the incident tracking system and ensures requests are handled in a timely , accurate , and efficient manner, using remote administration tools, when possible, to resolve the problem.
- Makes site visits to install/update computer hardware or applications or complete quality assurance reviews or site assessment activities.
- Documents the root cause of problems and the solutions to problems encountered and submit them to the appropriate management and knowledge management areas or systems.
- Maintains accurate and complete records of all end device assets in proper management systems.
- Works effectively as a team member both within the department and across the clients enterprise to promote and integrate information services through communication, cooperation, and collaboration.
- Provide consistent and accurate feedback to engineering teams on system modifications to meet customer needs, improve stability, or reliability of core systems.
- Demonstrate an in -depth understanding of all help desk services, processes, and procedures.
- Consistently provides guidance/training/mentoring for less experienced team members.
- Periodically interacting with IS teams and vendors to restore service and/or identify and correct core problems.
- Models customer service orientation through professional responsive actions in a fast paced and high-volume environment.
- Assists help desk support staff as needed to facilitate first call resolution where applicable.
- Participate in on-call pager rotation to provide customer support as needed.
- Conduct specialized user support such as Executive support as requested .
- Provide hardware and software consultations to customers as requested .
-Works with other IS teams to resolve complex customer issues.
- Performs other duties as requested by senior management.
- Participate in special projects as required by management.
Additional Skills & Qualifications
- Associate or bachelor's degree in related technical area or technical training/experience equivalent is preferred
Minimum 3 years' experience providing support of customer trouble tickets and effectively troubleshooting PC hardware and software problems over the telephone and/or in person required (using remote administration tools and on site)
Excellent listening skills with the ability to empathize, focusing on client service
Excellent organizational skills with emphasis on detail and follow-through
Independent problem-solver. Sorts through issues and conducts comparative analysis of multiple solutions
Excellent decision making and problem-solving skills, demonstrating initiative in the resolution of problems
In-depth understanding of PC hardware and software, operating systems and applications, networking topology and wireless infrastructure as well as peripherals
Effective time management skills required, with the ability to complete projects and daily responsibilities both timely and effectively
Excellent interpersonal, oral, and written communication skills to effectively interact with customers, peers, and managers
Dedication to exceeding quality standards and providing products and services of the highest caliber
Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning
Experience in hardware and software design, installation, configuration, maintenance, and troubleshooting
Intermediate knowledge of LAN/WAN networking, servers, workstations, operating systems, and applications
Reliable transportation
Job Type & Location
This is a Contract to Hire position based out of Chicago, IL.
Pay and Benefits
The pay range for this position is $28.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Application Deadline
This position is anticipated to close on Apr 25, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, ****** orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, ****** orientation, gender identity, genetic information or any characteristic protected by law.
💡 Quick Summary
Seeking a career-building opportunity? The Desktop Support Technician position is now open for candidates interested in the Technician Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
