Job Description
Desktop Support Technician IIRealPage454 reviewsHyderabad, TelanganaRealPage454 reviewsRead what people are saying about working here.Job detailsJob TypeFull-timeFull Job Description
WHO WE ARE:
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day!
ABOUT THE TEAM:
The Desktop Support Technician II will help end users and resolve issues with computer hardware or software.. Respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for the end users and maintaining the Service Levels, Customer Satisfaction, FCR and Resolution%. Desktop Support Technician II also work closely with other IT departments to provide assistance on tasks that are outside the scope of their knowledge and expertise.. Knowledge in ticketing tools. Flexible to work in US Shift Timings. Take full ownerhip of all open incidents and update them on daily basis. Basic technical knowledge of troubleshooting Windows PC, MAC OS and Laptops. Contribute Knowledge and updated information to maintain the Service Desk SOPs and Training manuals for support.
WHAT YOUâLL DO:
As a Engineer II, you will… This position will report to the IT MANAGER.
The ideal candidate should have experience and have proficiency in the following areas:
Minimum of 1 year in a Helpdesk or Customer Support role
Proficient in English, verbal and written
Resourceful with finding solutions to problems and working knowledge of Microsoft Office Products
Basic Good Knowledge of Windows 7 and Windows 10, basic troubleshooting of network connectivity ,VPN, Installation and mobile phone devices and tablets (including Android, iOS, Microsoft, and Google)
The desire and ability to grow and improve technical skills daily
Familiarity with Active Directory and Office 365, Knowledge of SharePoint is a plus.
Strong customer service skills and be able to communicate and explain issues clearly to clients
Detail Oriented & Top-notch organizational skills
Demonstrated patience and overall courteous behavior when working with internal and external customers, including vendors
Self-motivated and able to follow procedures and instructions
PRIMARY RESPONSIBILITIES:
Provide resolution to all desktop support requests to internal RealPage users as well as client’s, according to the client’s Service Level Agreement
Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment.
Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
WHO WE ARE:
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day!
ABOUT THE TEAM:
The Desktop Support Technician II will help end users and resolve issues with computer hardware or software.. Respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for the end users and maintaining the Service Levels, Customer Satisfaction, FCR and Resolution%. Desktop Support Technician II also work closely with other IT departments to provide assistance on tasks that are outside the scope of their knowledge and expertise.. Knowledge in ticketing tools. Flexible to work in US Shift Timings. Take full ownerhip of all open incidents and update them on daily basis. Basic technical knowledge of troubleshooting Windows PC, MAC OS and Laptops. Contribute Knowledge and updated information to maintain the Service Desk SOPs and Training manuals for support.
WHAT YOUâLL DO:
As a Engineer II, you will… This position will report to the IT MANAGER.
The ideal candidate should have experience and have proficiency in the following areas:
Minimum of 1 year in a Helpdesk or Customer Support role
Proficient in English, verbal and written
Resourceful with finding solutions to problems and working knowledge of Microsoft Office Products
Basic Good Knowledge of Windows 7 and Windows 10, basic troubleshooting of network connectivity ,VPN, Installation and mobile phone devices and tablets (including Android, iOS, Microsoft, and Google)
The desire and ability to grow and improve technical skills daily
Familiarity with Active Directory and Office 365, Knowledge of SharePoint is a plus.
Strong customer service skills and be able to communicate and explain issues clearly to clients
Detail Oriented & Top-notch organizational skills
Demonstrated patience and overall courteous behavior when working with internal and external customers, including vendors
Self-motivated and able to follow procedures and instructions
PRIMARY RESPONSIBILITIES:
Provide resolution to all desktop support requests to internal RealPage users as well as client’s, according to the client’s Service Level Agreement
Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment.
Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
💡 Quick Summary
Seeking a career-building opportunity? The Desktop Support Technician II | RealPage position is now open for candidates interested in the Technician Jobs sector. This role in Anywhere offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
