Desktop Support Technician

💰 ₹18,000 - ₹28,800 (Est.) 📍 Mumbai 🕐 6 days ago

Job Description

• Provide tier 1 support, analysis and resolution planning for detected issues and seeks appropriate resolution of issues. (Desktop & Laptop, Application, Network, & Server Platform troubleshooting)
• Responsible for receiving / logging calls from customers as per specified norms.
• Responsible for 24x7 shift operations in Global Helpdesk for supporting all internal & external clients.
• Responsible for handling all tickets across sites locally/remotely (Using remote tool) as per Global shift roster and guidelines.
• Escalate and track the trouble-ticket progress with other support/next level teams to make sure the tickets are being resolved within agreed SLA time frame.
• Responsible for proper shift handholding and handover process, all pending tasks/tickets should be given to next shift engineer with proper communication.
• Responsible for support users from home whenever required to WFH
• Ready to work in different shifts including Night shift. (24x7 shifts)

💡 Quick Summary

Seeking a career-building opportunity? The Desktop Support Technician position is now open for candidates interested in the Technician Jobs sector. This role in Mumbai offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.

Sponsored

Job Details

Company Name: TTEC

Frequently Asked Questions

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The expected salary for Desktop Support Technician in Mumbai is ₹18,000 - ₹28,800 (Est.) per month. Actual compensation may vary based on experience and negotiation.
No, Desktop Support Technician is an on-site position based in Mumbai. Candidates must be able to commute or relocate to this location.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for Desktop Support Technician. Previous experience in Technician Jobs is a plus. Freshers may also apply depending on the employer's requirements.
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