Job Description
Welcome to Hastings Direct - From our Group HR Director Pam Angel
We are a digital insurance provider with ambitious plans to become the Best and Biggest in the UK market. We have made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We are proud of the journey we are on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there's even bigger opportunity out there. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you.
Job Details
Investigating, managing and reporting on a varied range of surveyed claims.
Liaising with customers, determining policy cover and legal liability investigations, establishing the loss value and any associated costs.
Handling and desktop settling a full and varied range of incidents.
Ensuring all claims are managed properly, fairly and with integrity, producing reporting which demonstrates this.
Maintaining high standards of communication with internal stakeholders and providing information on significant claims trends.
Participating in the policy wording and claim handling enhancement working group and contributing to the claims auditing process.
Skills we would love you to have
Experience of investigating and handling domestic property claims.
Excellent knowledge of current case law, settlement methods, building regulations, market pricing, flood/escape of water/fire damage management best practice and principles.
Claims scoping and management software experience.
What we offer
We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Reward
Salary - Attractive salary based on experience (pay reviews also completed each year).
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.
We are a digital insurance provider with ambitious plans to become the Best and Biggest in the UK market. We have made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We are proud of the journey we are on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there's even bigger opportunity out there. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you.
Job Details
Investigating, managing and reporting on a varied range of surveyed claims.
Liaising with customers, determining policy cover and legal liability investigations, establishing the loss value and any associated costs.
Handling and desktop settling a full and varied range of incidents.
Ensuring all claims are managed properly, fairly and with integrity, producing reporting which demonstrates this.
Maintaining high standards of communication with internal stakeholders and providing information on significant claims trends.
Participating in the policy wording and claim handling enhancement working group and contributing to the claims auditing process.
Skills we would love you to have
Experience of investigating and handling domestic property claims.
Excellent knowledge of current case law, settlement methods, building regulations, market pricing, flood/escape of water/fire damage management best practice and principles.
Claims scoping and management software experience.
What we offer
We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Reward
Salary - Attractive salary based on experience (pay reviews also completed each year).
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.
💡 Quick Summary
Seeking a career-building opportunity? The Desktop Surveyor position is now open for candidates interested in the Technician Jobs sector. This role in Hastings offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.