Desktop Tech
Company Description
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India.
Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, ****** orientation. We offer an excellent compensation package
Job Description
SPECIFIC RESPONSIBILITIES INCLUDE:
Split time approximately 40:60 between project based work and support based work; split may change depending on workload
Work on projects that include multi-tier application review, maintenance and management of file server & application servers
Including migration/consolidation
Support incoming application incident and request tickets in a distributed high volume environment
Administer and troubleshoot internally developed and third party applications
Manage enterprise level systems Windows OS
Experience with Windows endpoint devices running on multiple versions of Windows OS
Manage and respond to daily alerts from monitoring systems
Provide application validation for monthly patch and reboot cycle
Create application run-books, architecture diagrams and workflows or maintain existing ones for knowledge, sharing and training
Communicate proposed changes and improvements to ensure optimal performance and reliability
Participate in department on-call rotation
Leverage and train remote workforce for effective cross team training as well as resource management
Work on other ad hoc duties as assigned
SKILLS & EXPERIENCE REQUIRED:
Bachelor's degree in Computer Science, Management Information Systems, or equivalent work experience
3-5 years of relevant, hands-on experience supporting Windows Server 2008(R2) in an Enterprise Environment
Thorough understanding of working principles, and experience supporting Active Directory, Group Policy, IIS, Virtualization (VMware), Symantec Endpoint Protection (or similar enterprise AV)
Excellent troubleshooting skills with a scientific approach to problem investigation and resolution
Strong understanding of generally accepted system administration methodologies, tools, and techniques, and desire to instill these practices in both individual and teammates' work
Understanding of networking, firewalls and common datacenter infrastructure
In-depth understanding of common protocols such as DNS, DHCP, SMTP
Good written documentation skills and demonstrable experience of documenting systems and procedures
Experience with and willingness to follow a strict change management and incident tracking process
Functional knowledge of PowerShell scripting and desire to become more advanced
Passion for providing outstanding support for inbound incident tickets, as well as foresight to manage risk and scale; must know when to work independently, and when to escalate
Experience with Citrix is a plus
Experience with server management tools such as Altiris, SCCM or similar
Excellent interpersonal and communication skills, including an ability to interact with users of varying technical skill levels
Ability to work independently and without the need for supervision, as well as collaboratively within the team and across various IT groups and business units
Detail-oriented individual who can manage his/her own time
In addition, the ideal candidate will have experience with
Incident/Change Management
Macintosh OS X
Windows\OS X Backup Solutions
Casper Deployment Solutions
Strong automation and scripting skills
Strong understanding of multi-tier application and framework
Qualifications
Mandatory:
Bachelor's degree in Computer Science, Management Information Systems, or equivalent work experience
3-5 years of relevant, hands-on experience supporting Windows Server 2008(R2) in an Enterprise Environment
Thorough understanding of working principles, and experience supporting Active Directory, Group Policy, IIS, Virtualization (VMware), Symantec Endpoint Protection (or similar enterprise AV)
Excellent troubleshooting skills with a scientific approach to problem investigation and resolution
Strong understanding of generally accepted system administration methodologies, tools, and techniques, and desire to instill these practices in both individual and teammates' work
Understanding of networking, firewalls and common datacenter infrastructure
In-depth understanding of common protocols such as DNS, DHCP, SMTP
Good written documentation skills and demonstrable experience of documenting systems and procedures
Experience with and willingness to follow a strict change management and incident tracking process
Functional knowledge of PowerShell scripting and desire to become more advanced
Desired:
Passion for providing outstanding support for inbound incident tickets, as well as foresight to manage risk and scale; must know when to work independently, and when to escalate
Experience with Citrix is a plus
Experience with server management tools such as Altiris, SCCM or similar
Excellent interpersonal and communication skills, including an ability to interact with users of varying technical skill levels
Ability to work independently and without the need for supervision, as well as collaboratively within the team and across various IT groups and business units
Detail-oriented individual who can manage his/her own time
Additional Information
All your information will be kept confidential according to EEO guidelines.