Job Description
Title: Desktop Technician I
Location: India
The role of the Desktop Technician is to provide the first line of technical support for all staff in Mouser Electronics. The Desktop Technician is responsible for routing and/or resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The technician will be required to provide services through e-mail, phone, chat, in person (for walk-in users) and remote assistance.
Accountabilities & Essential Functions
• Diagnose and resolve software and hardware related incidents, including operating systems (Windows and Mac) and across a range of software applications
• Assist all users with any logged IT related incident when called upon
• Accurately record, update and document requests using the IT service desk system
• Escalate incidents and requests to other support teams as necessary
• Install and configure new IT equipment
• Perform software and hardware upgrades
• Support printers, copiers, and scanners
• Maintain good verbal communication skills; communicate effectively with technical and non- technical colleagues at all levels in the organization
• Attend internal training as necessary to keep up to date with the latest technology and internal processes(system)
• Exhibit a flexible approach to working on a rotational basis and provide necessary cover where needed
• Work within the relevant legislation, policies, and procedures
Skills & Certifications
• Working knowledge of Microsoft Windows and Mac client operating systems
• Knowledge of ticketing tools, Citrix, MS Office, Active Directory, and VPN
• Knowledge of printers, scanners, and copiers
• Knowledge of networking systems
• Excellent IT skills and computer literacy
• General hardware and software troubleshooting skills
• Able to communicate effectively in a professional manner on the phone, in writing and in person
• Able to prioritize, manage and perform under pressure to meet SLA’s
• Knowledge and adherence of customer service best practices
Education & Experience
• Bachelor’s degree in Computer Science
• Previous experience of working in an IT support
Category :IT/IS
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities
Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-3850 or
[email protected] . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.
Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, ****** orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE . If you would like more information on your EEO rights under the law, please click HERE
