Job Description
General Information
Job Type
Permanent
Category
Logistics/Transport
Business
PlaceMakers
Location
Auckland
Job Reference
42510
Posted Date
10-Feb-2026
Closing Date
13-Mar-2026
Description
About the Role
As a Despatcher, you’ll play a key role in ensuring our customers receive world‑class service through accurate planning, communication, and delivery execution. You’ll coordinate daily routes, optimise fleet performance, and support both our internal teams and external partners to keep everything running smoothly.
This role blends planning, problem‑solving, and real‑time decision‑making. You’ll use our transport management systems and tools to plan next‑day deliveries, manage exceptions, and ensure DIFOT performance remains strong. You’ll also work closely with drivers, branches, and 3PL providers to maintain service levels, manage capacity, and keep operations safe and compliant.
Daily Responsibilities Include
Planning and assigning all next‑day delivery orders using Descartes Route Planner
Monitoring delivery progress and adjusting schedules as needed
Identifying optimisation opportunities within Route Planner and BAU processes
Taking calls from drivers and branches, resolving issues within process and budget
Attending toolbox meetings and completing monthly driver ride‑alongs
Liaising with branches on bookings, delivery times, and service updates
Completing required reports and maintaining accurate data housekeeping
Ensuring compliance with NZTA regulations, including driver hours and logbook requirements
Monitoring vehicle maintenance schedules and escalating issues to fleet management
Skills and Experience
Experience with a route planning tool (e.g., Descartes Route Planner)
Proficient in MS Office (Excel, PowerPoint, Word)
Understanding of local geographical constraints
Knowledge of NZ transport regulations
Strong communication and analytical skills
High attention to detail and excellent time management
Ability to build strong working relationships across all levels
This is a permanent full-time position working 40 hours a week Monday-Friday + Rostered Saturdays based in our Wiri Plant
Our Benefits
Competitive salary & staff‑buying privileges
Genuine development opportunities across the wider Fletcher Building Group
Employment Education Fund
Health & wellbeing initiatives including an Employee Assistance Programme
Join an inclusive and diverse team and company
Join Us
We value diversity and encourage applications from all backgrounds. Research shows that some people hesitate to apply unless they meet every requirement—if this role interests you, we encourage you to apply regardless. We’re proud of our diverse workforce and believe we’re better together.
Pre‑employment checks (references, medical, drug test, criminal history) and the legal right to work in NZ indefinitely are required.
We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.
Job Type
Permanent
Category
Logistics/Transport
Business
PlaceMakers
Location
Auckland
Job Reference
42510
Posted Date
10-Feb-2026
Closing Date
13-Mar-2026
Description
About the Role
As a Despatcher, you’ll play a key role in ensuring our customers receive world‑class service through accurate planning, communication, and delivery execution. You’ll coordinate daily routes, optimise fleet performance, and support both our internal teams and external partners to keep everything running smoothly.
This role blends planning, problem‑solving, and real‑time decision‑making. You’ll use our transport management systems and tools to plan next‑day deliveries, manage exceptions, and ensure DIFOT performance remains strong. You’ll also work closely with drivers, branches, and 3PL providers to maintain service levels, manage capacity, and keep operations safe and compliant.
Daily Responsibilities Include
Planning and assigning all next‑day delivery orders using Descartes Route Planner
Monitoring delivery progress and adjusting schedules as needed
Identifying optimisation opportunities within Route Planner and BAU processes
Taking calls from drivers and branches, resolving issues within process and budget
Attending toolbox meetings and completing monthly driver ride‑alongs
Liaising with branches on bookings, delivery times, and service updates
Completing required reports and maintaining accurate data housekeeping
Ensuring compliance with NZTA regulations, including driver hours and logbook requirements
Monitoring vehicle maintenance schedules and escalating issues to fleet management
Skills and Experience
Experience with a route planning tool (e.g., Descartes Route Planner)
Proficient in MS Office (Excel, PowerPoint, Word)
Understanding of local geographical constraints
Knowledge of NZ transport regulations
Strong communication and analytical skills
High attention to detail and excellent time management
Ability to build strong working relationships across all levels
This is a permanent full-time position working 40 hours a week Monday-Friday + Rostered Saturdays based in our Wiri Plant
Our Benefits
Competitive salary & staff‑buying privileges
Genuine development opportunities across the wider Fletcher Building Group
Employment Education Fund
Health & wellbeing initiatives including an Employee Assistance Programme
Join an inclusive and diverse team and company
Join Us
We value diversity and encourage applications from all backgrounds. Research shows that some people hesitate to apply unless they meet every requirement—if this role interests you, we encourage you to apply regardless. We’re proud of our diverse workforce and believe we’re better together.
Pre‑employment checks (references, medical, drug test, criminal history) and the legal right to work in NZ indefinitely are required.
We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.
💡 Quick Summary
Seeking a career-building opportunity? The Despatcher position is now open for candidates interested in the Education Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
