Job Description
Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
Working only 165 days a year on our current rosters
Hourly Rate $30.88 (1st 3 months), moving to $33.63 and $36.27 (at 24 months)
Overtime available with potential to earn up to $100K pa
Carpooling options
5 weeks annual leave
Paid on the job training
Uniforms provided
Subsidised meals
Share2Care 12 weeks of paid parental leave to eligible employees
Access to 24/7 Safety, Medical and Mental Health Care via the Sonder (including family members)
Generous Employee Referral Program
Flexible salary packaging available
Make an impact at Serco
As a Detainee Service Officer, you will maintain security and order within detention facilities, ensuring the safety and wellbeing of detainees. You will supervise activities, manage conflicts, and will work closely with a dedicated team of professionals, documenting incidents and providing support to detainees. We are seeking casual or permanent employees offering the opportunity to make a meaningful impact.
As a Detainee Service Officer, you’ll make a positive impact by:
Actively interacting and listening to detainees, and promptly informing management of any abuse, impropriety, health, or general concerns.
Regularly rotating between posts and cross-deploying throughout the Centre as required, maintaining the smooth running of assigned areas to ensure detainee safety, security, and well-being.
Screening people, property, and vehicles, monitoring CCTV systems and alarms, and responding appropriately to emergency situations.
Producing logs, reports, individual management plans, and monthly casework to ensure accurate and thorough documentation.
Performing accurate security checks, headcounts, and searches, and complying with all reasonable and lawful instructions.
Serco is a place for you
If you've got the heart, integrity, and drive to make a difference, you're our ideal candidate.
No experience? No worries. We’ll train you from day 1, ensuring you're supported for the journey ahead.
To be successful in this role you’ll have:
The ability to effectively interact with detainees, colleagues, and supervisors, both verbally and in writing.
The capacity to handle high-stress situations calmly and maintain professionalism under pressure.
Skills to deescalate conflicts and manage challenging behaviour constructively.
Keen observation skills to monitor detainee activities and identify potential security risks.
The ability to work effectively as part of a dedicated team, supporting colleagues and contributing to a cohesive work environment.
The ability to think quickly and develop practical solutions to complex situations.
As a fast-growing and successful global company, Serco’s services span across the areas of justice, immigration, defence, space, customer services, health, and urban mobility.
In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
Working only 165 days a year on our current rosters
Hourly Rate $30.88 (1st 3 months), moving to $33.63 and $36.27 (at 24 months)
Overtime available with potential to earn up to $100K pa
Carpooling options
5 weeks annual leave
Paid on the job training
Uniforms provided
Subsidised meals
Share2Care 12 weeks of paid parental leave to eligible employees
Access to 24/7 Safety, Medical and Mental Health Care via the Sonder (including family members)
Generous Employee Referral Program
Flexible salary packaging available
Make an impact at Serco
As a Detainee Service Officer, you will maintain security and order within detention facilities, ensuring the safety and wellbeing of detainees. You will supervise activities, manage conflicts, and will work closely with a dedicated team of professionals, documenting incidents and providing support to detainees. We are seeking casual or permanent employees offering the opportunity to make a meaningful impact.
As a Detainee Service Officer, you’ll make a positive impact by:
Actively interacting and listening to detainees, and promptly informing management of any abuse, impropriety, health, or general concerns.
Regularly rotating between posts and cross-deploying throughout the Centre as required, maintaining the smooth running of assigned areas to ensure detainee safety, security, and well-being.
Screening people, property, and vehicles, monitoring CCTV systems and alarms, and responding appropriately to emergency situations.
Producing logs, reports, individual management plans, and monthly casework to ensure accurate and thorough documentation.
Performing accurate security checks, headcounts, and searches, and complying with all reasonable and lawful instructions.
Serco is a place for you
If you've got the heart, integrity, and drive to make a difference, you're our ideal candidate.
No experience? No worries. We’ll train you from day 1, ensuring you're supported for the journey ahead.
To be successful in this role you’ll have:
The ability to effectively interact with detainees, colleagues, and supervisors, both verbally and in writing.
The capacity to handle high-stress situations calmly and maintain professionalism under pressure.
Skills to deescalate conflicts and manage challenging behaviour constructively.
Keen observation skills to monitor detainee activities and identify potential security risks.
The ability to work effectively as part of a dedicated team, supporting colleagues and contributing to a cohesive work environment.
The ability to think quickly and develop practical solutions to complex situations.
As a fast-growing and successful global company, Serco’s services span across the areas of justice, immigration, defence, space, customer services, health, and urban mobility.
In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.
💡 Quick Summary
Seeking a career-building opportunity? The Detention Service Officer position is now open for candidates interested in the Government Job Alert sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.