Overview:

Role Purpose

The purpose of this role is to design, test and maintain softwareprograms for operating systems or applications which needs to bedeployed at a client end and ensure its meet 100% quality assuranceparameters


Do


Instrumental in understanding the requirements and design ofthe product/ software
Develop software solutions by studying information needs,studying systems flow, data usage and work processes
Investigating problem areas followed by the software developmentlife cycle
Facilitate root cause analysis of the system issues and problemstatement
Identify ideas to improve system performance and impactavailability
Analyze client requirements and convert requirements to feasibledesign
Collaborate with functional teams or systems analysts who carryout the detailed investigation into software requirements
Conferring with project managers to obtain information onsoftware capabilities
Perform coding and ensure optimal software/ moduledevelopment
Determine operational feasibility by evaluating analysis,problem definition, requirements, software development and proposedsoftware
Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, andexecuting these cases
Modifying software to fix errors, adapt it to new hardware,improve its performance, or upgrade interfaces.
Analyzing information to recommend and plan the installation ofnew systems or modifications of an existing system
Ensuring that code is error free or has no bugs and test failure
Preparing reports on programming project specifications,activities and status
Ensure all the codes are raised as per the norm defined forproject / program / account with clear description and replicationpatterns
Compile timely, comprehensive and accurate documentation andreports as requested
Coordinating with the team on daily project status and progressand documenting it
Providing feedback on usability and serviceability, trace theresult to quality risk and report it to concerned stakeholders
Status Reporting and Customer Focus on an ongoing basis withrespect to project and its execution
Capturing all the requirements and clarifications from theclient for better quality work
Taking feedback on the regular basis to ensure smooth and ontime delivery
Participating in continuing education and training to remaincurrent on best practices, learn new programming languages, and betterassist other team members.
Consulting with engineering staff to evaluate software-hardwareinterfaces and develop specifications and performance requirements
Document and demonstrate solutions by developing documentation,flowcharts, layouts, diagrams, charts, code comments and clear code
Documenting very necessary details and reports in a formal wayfor proper understanding of software from client proposal toimplementation
Ensure good quality of interaction with customer w.r.t. e-mailcontent, fault report tracking, voice calls, business etiquette etc
Timely Response to customer requests and no instances ofcomplaints either internally or externally

Stakeholder Interaction


Stakeholder Type


Stakeholder Identification


Purpose of Interaction


Internal


Lead Software Developer and Project Manager


Regular reporting & updates


Software Developers

For work coordination and support in providing testing solutions


External


Clients


Provide apt solutions and support as per the requirement


Display


Lists the competencies required to perform this role effectively:

Functional Competencies/ Skill
Leveraging Technology – Knowledge of current and upcomingtechnology along with expertise in programming (automation, tools andsystems) to build efficiencies and effectiveness in own function/ Clientorganization – Competent
Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk – Expert
Technical knowledge – knowledge of various programminglanguages, tools, quality management standards and processes - Expert

Competency Levels


Foundation


Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.


Competent


Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.


Expert


Applies the competency in all situations and is serves as a guideto others as well.


Master


Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.


Behavioral Competencies
Formulation & Prioritization
Innovation
Managing Complexity
Execution Excellence
Passion for Results

Deliver


No.


Performance Parameter


Measure


1.


Continuous Integration, Deployment & Monitoring of Software


100% error free on boarding & implementation, throughput %,Adherence to the schedule/ release plan


2.


Quality & CSAT


On-Time Delivery, Manage software, Troubleshoot queries

Customer experience, completion of assigned certifications for skillupgradation


3.


MIS & Reporting


100% on time MIS & report generation