Job Description
This job is 100% remote, working in APAC time zones.
The currency you can never get back: time. At EngFlow, that's exactly what we're saving. By speeding up builds and tests, we are helping increase resource efficiency, developer productivity, and product quality. Our cloud-based distributed service uses remote execution and caching to parallelize work.
Join us to grow your career and make an impact with some of the brightest minds in the industry. You will work with and build relationships with the best engineers at the world's top high-tech companies.
The Developer Support Engineer is an articulate and experienced technical expert (DevOps, Developer Support, SRE, or Software Engineer) who understands and appreciates the challenges developers face integrating multiple services into custom environments. You have a technical depth, developer skillset, SRE mindset, and a real passion for helping EngFlow's customers and partners succeed.
Duties & Responsibilities
Primary technical point of contact for trial, new, and existing customers who are software engineers at world's leading tech companies and organizations
Provide well-thought-out and reliable technical direction to help designated customers integrate our products into their development environment
Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution
Meet or exceed customer expectations on response quality, timeliness and overall customer experience
Collect information and document bugs with Engineering for product issues that are impacting customers (developers)
Use the knowledge of customer's technical architecture to troubleshoot and provide optimization recommendations for their use of the EngFlow Platform
Build and maintain strong relationships with technical contacts at assigned customers
Assess the risk of product releases, and impending and important dates throughout the year, and act to mitigate any identified issues
Craft process or troubleshooting documentation in the support knowledge base and provide training to peers and new joiners
Engage and cultivate relationships with the developer community through Slack channels, StackOverflow.com forums, and conferences
Automatically identify source code changes that cause performance regressions
Requirements
Skilled at explaining technical problems and issues succinctly to the developers (software engineers)
BA/BS/MS in Computer Science, Management Information Systems, or equivalent work experience
3+ years of experience in software development, Customer Support, technical support, or preferably customer-facing roles
Deep experience with build systems (Bazel or Buck/Buck2 is a plus)
Demonstrated ability to program in at least one language (Java, Go, C++, Python, Rust, JavaScript)
Asynchronous programming experience
Experience writing/improving documentation
Experience delivering software at scale and maintaining operational excellence
Experience in Linux and the Unix shell
Experience with at least one and desire to learn others: Terraform, Docker, and Kubernetes
Experience with at least one Cloud infrastructure: AWS, Azure, GCP, OpenShift
Real passion for solving issues and advocating for their success, in a dynamic, highly technical environment. Ability to learn new technologies quickly
Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls)
Excellent analytical and organizational abilities.
Excellent experience using project management, CRM and ticketing software systems
Positive attitude, empathy, and high energy
Ability to work independently with little direct supervision and as a part of a team
Benefits
We offer comprehensive medical, dental and vision benefits, parental leave, and generous vacation. The team is fully remote but we enjoy meeting together in person several times a year at exciting destinations throughout the world. We value getting the work done and having fun while doing it, and have done numerous fun virtual team events such as chocolate, whisky and tea tastings, monthly team games, escape the room among other fun events.
About EngFlow
EngFlow is a SaaS company funded by Andreessen Horowitz and other top investors, and is redefining how companies build software and ship well-tested products. Its remote execution service speeds up software builds and tests by a factor of 10 or more, and observability platform provides actionable insights to optimize builds and tests. Created by core team members who developed Bazel (Google's open source build system) and led its community adoption, EngFlow builds tools and connects experts in the Bazel and build ecosystem. EngFlow products are used by engineers from startups to Fortune 500 companies to accelerate developer productivity and positively impact engineering culture.
See this video to learn more: https://www.youtube.com/watch?v=G8UMhFS8esc
Meet our Team, learn about culture and values, and learn about our product and customer stories at https://www.engflow.com.
This is a fully remote opportunity
The currency you can never get back: time. At EngFlow, that's exactly what we're saving. By speeding up builds and tests, we are helping increase resource efficiency, developer productivity, and product quality. Our cloud-based distributed service uses remote execution and caching to parallelize work.
Join us to grow your career and make an impact with some of the brightest minds in the industry. You will work with and build relationships with the best engineers at the world's top high-tech companies.
The Developer Support Engineer is an articulate and experienced technical expert (DevOps, Developer Support, SRE, or Software Engineer) who understands and appreciates the challenges developers face integrating multiple services into custom environments. You have a technical depth, developer skillset, SRE mindset, and a real passion for helping EngFlow's customers and partners succeed.
Duties & Responsibilities
Primary technical point of contact for trial, new, and existing customers who are software engineers at world's leading tech companies and organizations
Provide well-thought-out and reliable technical direction to help designated customers integrate our products into their development environment
Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution
Meet or exceed customer expectations on response quality, timeliness and overall customer experience
Collect information and document bugs with Engineering for product issues that are impacting customers (developers)
Use the knowledge of customer's technical architecture to troubleshoot and provide optimization recommendations for their use of the EngFlow Platform
Build and maintain strong relationships with technical contacts at assigned customers
Assess the risk of product releases, and impending and important dates throughout the year, and act to mitigate any identified issues
Craft process or troubleshooting documentation in the support knowledge base and provide training to peers and new joiners
Engage and cultivate relationships with the developer community through Slack channels, StackOverflow.com forums, and conferences
Automatically identify source code changes that cause performance regressions
Requirements
Skilled at explaining technical problems and issues succinctly to the developers (software engineers)
BA/BS/MS in Computer Science, Management Information Systems, or equivalent work experience
3+ years of experience in software development, Customer Support, technical support, or preferably customer-facing roles
Deep experience with build systems (Bazel or Buck/Buck2 is a plus)
Demonstrated ability to program in at least one language (Java, Go, C++, Python, Rust, JavaScript)
Asynchronous programming experience
Experience writing/improving documentation
Experience delivering software at scale and maintaining operational excellence
Experience in Linux and the Unix shell
Experience with at least one and desire to learn others: Terraform, Docker, and Kubernetes
Experience with at least one Cloud infrastructure: AWS, Azure, GCP, OpenShift
Real passion for solving issues and advocating for their success, in a dynamic, highly technical environment. Ability to learn new technologies quickly
Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls)
Excellent analytical and organizational abilities.
Excellent experience using project management, CRM and ticketing software systems
Positive attitude, empathy, and high energy
Ability to work independently with little direct supervision and as a part of a team
Benefits
We offer comprehensive medical, dental and vision benefits, parental leave, and generous vacation. The team is fully remote but we enjoy meeting together in person several times a year at exciting destinations throughout the world. We value getting the work done and having fun while doing it, and have done numerous fun virtual team events such as chocolate, whisky and tea tastings, monthly team games, escape the room among other fun events.
About EngFlow
EngFlow is a SaaS company funded by Andreessen Horowitz and other top investors, and is redefining how companies build software and ship well-tested products. Its remote execution service speeds up software builds and tests by a factor of 10 or more, and observability platform provides actionable insights to optimize builds and tests. Created by core team members who developed Bazel (Google's open source build system) and led its community adoption, EngFlow builds tools and connects experts in the Bazel and build ecosystem. EngFlow products are used by engineers from startups to Fortune 500 companies to accelerate developer productivity and positively impact engineering culture.
See this video to learn more: https://www.youtube.com/watch?v=G8UMhFS8esc
Meet our Team, learn about culture and values, and learn about our product and customer stories at https://www.engflow.com.
This is a fully remote opportunity
💡 Quick Summary
Seeking a career-building opportunity? The Developer Support Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.