About the Company

Every day our people provide reliable and trusted water services for more than 1.8 million South Australians. Our work helps ensure this state is a sustainable and healthy place to work and live.

Our business supports our state’s prosperity and is significant in both size and impact. With a commitment to being climate-ready, we are guided by environmental goals and practices that enable continued service delivery, not just for today’s community, but for future generations.

For more than 165 years we have been delivering services for South Australians. Ongoing adaptation is necessary, and our people are encouraged to share and develop innovative solutions and fresh ideas.

In short, we make a positive different to the lives of South Australians and the communities they live in every day.

About the job

As the Development Services Officer, you will be the primary contact for customers, processing land development and connection applications within SA Water guidelines and timeframes. You will assess applications, prepare accurate responses, ensure compliance and accuracy, and deliver professional advice. In addition to these core responsibilities, you will manage various administrative tasks, such as processing daily mail, maintaining data integrity, managing records and ensuring all documentation meets statutory requirements. Furthermore, you will contribute to continuous improvement, strive to exceed service levels, and collaborate to provide innovative solutions and world-class customer service.

Multiple ongoing and max term opportunities available.

About the Person

You are a proactive, customer-focused professional with strong analytical skills and attention to detail, who will deliver highly professional, clear, and accurate information to customers. Your ability to efficiently manage administrative tasks, such as processing mail and maintaining data integrity, ensures that all processes run smoothly and meet compliance standards. You build strong relationships with customers and stakeholder, contribute to continuous improvement and thrive in a team environment. Your commitment to exceptional service aligns with our goal of world-class customer satisfaction.

About Customer, Community and Engagement

The Customer, Community and Engagement group drives customer outcomes by delivering exceptional experiences and tailored solutions that grow business, revenue, and the state economy, while actively engaging with communities, and collecting valuable feedback.

In addition, your responsibilities will include:

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.

You will:

Operate with accuracy and efficiency when processing applications, providing customers with a seamless end-to-end service experience.
Deliver professional and courteous advice on water, recycled water, and sewerage applications.
Manage daily mail, maintain data integrity, review cases for accuracy, and ensure compliance with statutory documentation requirements.
Build and manage relationships with internal and external customers.
Contribute to continuous improvement for enhanced customer outcomes and experiences.
Your success in this role will come from:

Qualifications in Customer Service, Business Administration, or Land Development related field, or equivalent experience (Desirable).
Experience in IBM Maximo applications (Desirable).
Demonstrated experience in Customer Service with excellent communication skills (Essential).
Knowledge of and experience in applying the Development Act and Community Title legislation (Desirable).
Understanding of the principles of water and sewerage design and construction (Desirable).
Demonstrated understanding of the Waterworks and Sewerage Act legislation and corporate policies relating to land developments, mains extensions, and connections (Desirable).
Attention to detail and accuracy (Essential).
To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries or for a copy of the Position Description, please contact Despina from the Talent Acquisition team [email protected].

Applications close 11:55pm, 12 September 2024.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au.

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.